Canon ir5000 - ScanGear and Windows 7

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • kuby
    Senior Tech

    1,000+ Posts
    • Oct 2007
    • 1309
    #1

    Canon ir5000 - ScanGear and Windows 7

    What version of Scangear is working with WIndows 7....have a customer that has a ir5000 and windows 7, can not get ScanGear to work. Windows 7 will not see the scanner at all.

    Thanks
    Tags: 152, 1520, 205, 2052, 520, address, canon, canon ir5000, copier, customer, gear, install, installed, ir500, ir5000, print, problem, program, sca, scan, scangear, scanner, stall, tools, version, win xp, windows, windows 7
    • SCREWTAPE
      East Coast Imaging

      Site Contributor
      2,500+ Posts
      • Jan 2009
      • 3396
      #2
      Originally posted by kuby
      What version of Scangear is working with WIndows 7....have a customer that has a ir5000 and windows 7, can not get ScanGear to work. Windows 7 will not see the scanner at all.

      Thanks
      Did the program install successfully?
      Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

        Comment

        • kuby
          Senior Tech

          1,000+ Posts
          • Oct 2007
          • 1309
          #3
          Yes the program installed OK. Went to the tools and tried to let it find the copier/scanner, then put the IP address in and it still would not find it.

          I am using ScanGear v 2.21
          Last edited by kuby; 07-13-2010, 11:10 PM.

            Comment

            • tinnyjay
              Senior Tech
              • Oct 2009
              • 644
              #4
              Originally posted by kuby
              Yes the program installed OK. Went to the tools and tried to let it find the copier/scanner, then put the IP address in and it still would not find it.
              Are you sure you know to do this?
              Have you tried with other Win XP or Win Vista and it worked?
              If yes,try to download again Netgear Windows 7 Version.
              "Who loves the roses,must also bear thumbs"

                Comment

                • kuby
                  Senior Tech

                  1,000+ Posts
                  • Oct 2007
                  • 1309
                  #5
                  NetGear???? And yes I have been installing ScanGear for about 8 years now, but never tried it on Windows 7.

                    Comment

                    • kuby
                      Senior Tech

                      1,000+ Posts
                      • Oct 2007
                      • 1309
                      #6
                      I have figured it is the Windows 7 - 64bit version that is causing the problem.

                        Comment

                        • SCREWTAPE
                          East Coast Imaging

                          Site Contributor
                          2,500+ Posts
                          • Jan 2009
                          • 3396
                          #7
                          Ah, 64 bit

                          Yea seen that before.

                          Also, look out for this when installing print drivers as well on 64 bit.

                          Great find.

                          Gald you figured it out.
                          Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

                            Comment

                            Previous template Next
                            Working...