Good day,
Our company replaced one of our older copy machines, the iR3300, for another brand from a different service company. We've moved the iR3300 to another office that could use it, and have connected it directly to a computer via parallel.
This computer is running Windows XP. I installed the printer via LPT1 with the latest PS3 drivers from usa.canon.com.
When I print a test page from the PC the iR3300 reacts with its usual processing noise, but then does nothing. The curious thing is for about 3 seconds after submitting a test print the print job will show up on the print jobs interface on the iR3300 LCD, and then it disappears as if it were processed--but nothing prints. There are no error messages. The printer is good on toner and has paper. The copier works, so I know the printer can print. The only interface on our iR3300 is parallel port, there is no network card installed nor do we have one, so I can't connect the computer to the printer via network.
We have no contract anymore with the service company that provided our iR3300 (Ikon), they actually left town. Our new printer isn't a Canon and the service company doesn't do Canon. Needless to say, I'm left to my own devices to get this thing working via LPT1. I'm a IT worker/programmer, but I'm unfamiliar with advance copy machine servicing. I can learn quickly about but I'm having trouble finding instructions on how to service the iR3300. From what I've researched I may need to update my firmware to print via LPT1, but I don't know where to find the firmware or how to update it.
Here's some details about our iR3300:
Model: iR3300
Main Board Version: 7
Controller Version: 3301.1029.1001
Scanner Version: 701.601
Fin Version: 105
Serial: MPH35550
Troubleshooting:
- Tried tweaking every interface I could find on the iR3300 LCD, to no avail. I'm aware there is a "Service Mode" for these copy machines, but I don't know how to access it or even what to do once I'm inside.
- Checked hardware.
- Rebooted.
- Tried a different parallel cable.
- Tried different drivers and older drivers. Does it matter if I use PS3 or PCL by the way? I realize they're page description languages (PostScript3 and Printer Command Language), but I'm not sure what is or isn't compatible between the PC and the copy machine.
- Tried 2 different computers, Windows XP and the other Windows 7.
- Tried adjusting software printer settings from the computer's end.
If anyone can help or walk me through the steps to print via parallel I would greatly appreciate it. ;-)
Our company replaced one of our older copy machines, the iR3300, for another brand from a different service company. We've moved the iR3300 to another office that could use it, and have connected it directly to a computer via parallel.
This computer is running Windows XP. I installed the printer via LPT1 with the latest PS3 drivers from usa.canon.com.
When I print a test page from the PC the iR3300 reacts with its usual processing noise, but then does nothing. The curious thing is for about 3 seconds after submitting a test print the print job will show up on the print jobs interface on the iR3300 LCD, and then it disappears as if it were processed--but nothing prints. There are no error messages. The printer is good on toner and has paper. The copier works, so I know the printer can print. The only interface on our iR3300 is parallel port, there is no network card installed nor do we have one, so I can't connect the computer to the printer via network.
We have no contract anymore with the service company that provided our iR3300 (Ikon), they actually left town. Our new printer isn't a Canon and the service company doesn't do Canon. Needless to say, I'm left to my own devices to get this thing working via LPT1. I'm a IT worker/programmer, but I'm unfamiliar with advance copy machine servicing. I can learn quickly about but I'm having trouble finding instructions on how to service the iR3300. From what I've researched I may need to update my firmware to print via LPT1, but I don't know where to find the firmware or how to update it.
Here's some details about our iR3300:
Model: iR3300
Main Board Version: 7
Controller Version: 3301.1029.1001
Scanner Version: 701.601
Fin Version: 105
Serial: MPH35550
Troubleshooting:
- Tried tweaking every interface I could find on the iR3300 LCD, to no avail. I'm aware there is a "Service Mode" for these copy machines, but I don't know how to access it or even what to do once I'm inside.
- Checked hardware.
- Rebooted.
- Tried a different parallel cable.
- Tried different drivers and older drivers. Does it matter if I use PS3 or PCL by the way? I realize they're page description languages (PostScript3 and Printer Command Language), but I'm not sure what is or isn't compatible between the PC and the copy machine.
- Tried 2 different computers, Windows XP and the other Windows 7.
- Tried adjusting software printer settings from the computer's end.
If anyone can help or walk me through the steps to print via parallel I would greatly appreciate it. ;-)
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