IR-5020i Error E-602-003

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  • copyhere
    Trusted Tech
    100+ Posts
    • May 2009
    • 111
    #1

    IR-5020i Error E-602-003

    I had this error E-602-003 and did the 1&9 at start up waited till complete to the download mode and reloaded system software, boot, lang, and rui.
    the machine now works for copy only. It will not print can ping ok just will not print checked all network settings and everything is ok.I tried printing from laptop w/crossover cable same thing can ping but not print. Was printing ok before had the error. I dont know what to try next change NIC or harddrive?
    Any suggestions would be greatly apprieciated.
    Thanks
    Tags: boot, change, error, forgot, laptop, network, pressed, print, printing, software, sram, system
    • mrfixit51
      Lead Service Technician
      1,000+ Posts
      • Oct 2008
      • 1975
      #2
      Not sure, but it sounds like the boot rom got fubar'd. I would try to load 5020N bootrom once again. That is the best advice I can offer.

      If you have the network settings, and fax settings pirntouts, you could do a clean install. Format the HD and then choose 5020N boot file, then the rest of the choices above, System, RUI, Language, Meapcont. Then you could restore your settings.

      Starting up with 1 & 9 does not force you into loading software,, you can run it to fix any errors, then simply turn copier off then on to see if you have a live system...
      "Once a King, always a King, but once a Knight is enough!"

        Comment

        • SCREWTAPE
          East Coast Imaging
          Site Contributor
          2,500+ Posts
          • Jan 2009
          • 3396
          #3
          Did you use IR5020i firmware.

          What does your bootrom say?

          It should be 26.44N, which is the latest.

          Also In Service Mode check> Copier > Display > Version > PS/PCL indicates dashes (--.--), reload correct firmware.
          Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLC

            Comment

            • blazebusiness
              SanDiegoCopierRepair.com
              Site Contributor
              1,000+ Posts
              • Apr 2010
              • 1246
              #4
              Originally posted by mrfixit51
              Not sure, but it sounds like the boot rom got fubar'd. I would try to load 5020N bootrom once again. That is the best advice I can offer.

              If you have the network settings, and fax settings pirntouts, you could do a clean install. Format the HD and then choose 5020N boot file, then the rest of the choices above, System, RUI, Language, Meapcont. Then you could restore your settings.

              Starting up with 1 & 9 does not force you into loading software,, you can run it to fix any errors, then simply turn copier off then on to see if you have a live system...
              Fubar'd - LOL ...........so I guess our job is to un-fubar or is it dis- fubar..defubar....? Fubar ectomy............

              Fubar'd.................I hate when that happens.
              sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

                Comment

                • teckat
                  Field Supervisor
                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16092
                  #5
                  Originally posted by blazebusiness
                  Fubar'd - LOL ...........so I guess our job is to un-fubar or is it dis- fubar..defubar....? Fubar ectomy............

                  Fubar'd.................I hate when that happens.

                  FUBAR is an acronym that commonly means "fu***d up beyond all/any repair/recognition". It originated in the United States Armed Forces

                  HDD..JPG
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • copyhere
                      Trusted Tech
                      100+ Posts
                      • May 2009
                      • 111
                      #6
                      Thanks for the help. I did upgrade the boot to 26.44n from a lower version. I am going to go back today and try to format first and reload clean. Ill let you know how it works out. Its not fubared yet.

                        Comment

                        • copyhere
                          Trusted Tech
                          100+ Posts
                          • May 2009
                          • 111
                          #7
                          I went back today and tried a mmi clear and mn cont clear and it is now working
                          I forgot to try that before I asked for help/

                            Comment

                            • mrfixit51
                              Lead Service Technician
                              1,000+ Posts
                              • Oct 2008
                              • 1975
                              #8
                              That is good news, thanks for the update...
                              "Once a King, always a King, but once a Knight is enough!"

                                Comment

                                • teckat
                                  Field Supervisor
                                  Site Contributor
                                  10,000+ Posts
                                  • Jan 2010
                                  • 16092
                                  #9
                                  Originally posted by copyhere
                                  I went back today and tried a mmi clear and mn cont clear and it is now working
                                  I forgot to try that before I asked for help/

                                  remember to input user settings & default settings that are lost from a MN-CON Clear

                                  MN-CON>Clears RAM on main controller PCB's SRAM board.
                                  - The RAM is cleared after the OK key is pressed.
                                  - Performing this item initializes all the data on the SRAM board.
                                  In other words, file management information for the hard                                   disk is initialized, and image data on the hard disk can no longer be read. Before performing this item, explain to the user that all images in the BOX will be lost, and receive permission to perform.


                                  Operation method before a MN-CON Clear-
                                  1) Select COPIER > FUNCTION > MISC-P > P-PRINT to print out the service mode setting values.
                                  2) Select this item, then press the OK key
                                  always keep a P PRINT/ & USER Print with machine and customer
                                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                                    Comment

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