I have 7 imageRUNNER printers of various makes/models. The problem we are experiencing is scanning to an SMB share. The problem began about 2-3 months ago.
The configuration of the printers are all identical. I have one machine that is successfully scanning to the shares. 6 of the machines are not.
We've checked and doublechecked the settings for scanning to the share. No changes have been made to the servershare to block access (Rights/ACLS/GPO Blocks etc.). Nor has any work been done to routing equipment.
We've monitored the traffic logs using Wireshark to the machine and its been noted that the difference between the machine that works and those that do not, is that the instance after login, an SMB packet is sent to create the file. However on the machines that don't work it jumps to TCP transport. Then it fails three times and spits out the nice "You failed (to scan to the share)" error page.
At this point we're shy of calling in support and flashing the firmware to try a "reset" test.
So my two questions are after giving the background on the issue:
1. Is there a way to reset the software to factory defaults or as delivered?
2. Has there been an issue like this in the past and how has it been resolved?
The configuration of the printers are all identical. I have one machine that is successfully scanning to the shares. 6 of the machines are not.
We've checked and doublechecked the settings for scanning to the share. No changes have been made to the servershare to block access (Rights/ACLS/GPO Blocks etc.). Nor has any work been done to routing equipment.
We've monitored the traffic logs using Wireshark to the machine and its been noted that the difference between the machine that works and those that do not, is that the instance after login, an SMB packet is sent to create the file. However on the machines that don't work it jumps to TCP transport. Then it fails three times and spits out the nice "You failed (to scan to the share)" error page.
At this point we're shy of calling in support and flashing the firmware to try a "reset" test.
So my two questions are after giving the background on the issue:
1. Is there a way to reset the software to factory defaults or as delivered?
2. Has there been an issue like this in the past and how has it been resolved?
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