Please Help Canon IR5000 Cassette sizes

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  • MSC

    #1

    Please Help Canon IR5000 Cassette sizes

    I have two canon IR 5000's which worked beautifully until a month ago. one developed an issue where it would not /does not recognize 8-1/2 X 14 inch paper in cassette 3. I replaced the sensors in the cassette bay with no results. When I went to check the settings on the other machine, It too now will not register legal for some reason either. It shows paper in the tray but will not register the size. Any assistance would certainly be appreciated
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22845

    #2
    I see a reference to tight wire ties, leading to the cassette size sensors. That's all I've got.

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • dpepin
      Technician

      50+ Posts
      • Dec 2007
      • 51

      #3
      have you tried to do the cassette adjust ? to registered the size correctly.in copier>adjust>cst adj.in service mode.

      Comment

      • CanonHPTech
        Trusted Tech

        100+ Posts
        • Apr 2007
        • 235

        #4
        Most common cause of this, of course I'm sure you checked if you swapped the sensor board, is paper jammed behind cassettes. Have you swapped out the basket/cassette into the C4 spot just to make sure you do not have bad cassette? Previous post is possible, especially if you replaced a bad sensor board, and now are having this problem, you must go into service mode, Copier/Function/CST, set the guides accordingly and select the C3 option. This should reinit this board to inch size. You can also fine adjust by going into Copier/Adjust/CST, but I am not sure the exact values there, service manual does not detail. Good luck sir. Post results.
        The glass maybe half full, but less is more...
        Printer + Fax + Copier = Jack Of Many Trades,
        but Master Of None
        Color Copier = Not A Color Printer
        InkJet MFP = Not A Fax Machine
        B/W Copier = Not A Press
        Finisher = Deal Closer (salesman, not accessory)
        Copier Tech = Admin's Stress Ball (Scapegoat)

        Comment

        • lkrsardis
          Trusted Tech

          250+ Posts
          • Dec 2007
          • 316

          #5
          ir5000

          Here are a couple some things to try.
          1. Reseat connector J111-b on the DC controller
          2. Swap the size pcb with tray4 and see if the problem follows it, I have had the width vr go bad or the spring come off.
          3 Perform D_CON clear and re-enter the door specs.
          I have seen all of the above.
          Like the United States Postal Service It's a miracle it works!

          Comment

          • MSC

            #6
            Originally posted by blackcat4866
            I see a reference to tight wire ties, leading to the cassette size sensors. That's all I've got.

            =^..^=
            Wire ties removed... thanks

            Comment

            • MSC

              #7
              Originally posted by dpepin
              have you tried to do the cassette adjust ? to registered the size correctly.in copier>adjust>cst adj.in service mode.
              Not sure how THAT got out of adjustment... but that was the solution. Thanks!

              Comment

              • lkrsardis
                Trusted Tech

                250+ Posts
                • Dec 2007
                • 316

                #8
                wire ties

                Wire ties have been an issue with Canon for a long time. Canon is now working on a production solution. I imagine they are getting sick of us lowly techs bitching.
                Like the United States Postal Service It's a miracle it works!

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22845

                  #9
                  The explanation that I heard was that the wire harnass technicians are rewarded for the neatest wire harnasses, which also have the tightest wire ties. It's too bad that these are the harnasses that have the weirdest problems.

                  =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                  Comment

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