designjet t2300 22.1.10 error

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  • javier4065
    Trusted Tech
    • Feb 2007
    • 251

    designjet t2300 22.1.10 error

    hello, friends I changed de Ink station system and display says 22.1.10 error, maybe I have to reset eprom,service manual syas that I should change pca board but it is too expensive. I saw in another forum that technicians had changed ,Iss,pca board, but the problem continued. I need to solve it . thanks in advance.
  • Kiran Otter
    Service Manager

    Site Contributor
    1,000+ Posts
    • Dec 2013
    • 1098

    #2
    Re: designjet t2300 22.1.10 error

    What is the result of running the IDS test?

    And what started this?

    Kiran

    Comment

    • javier4065
      Trusted Tech
      • Feb 2007
      • 251

      #3
      Re: designjet t2300 22.1.10 error

      Originally posted by Kiran Otter
      What is the result of running the IDS test?

      And what started this?

      Kiran
      thanks, When I do the ids test display show me 22.1.10 error . Customer call me and the printer was with this message.

      Comment

      • javier4065
        Trusted Tech
        • Feb 2007
        • 251

        #4
        Re: designjet t2300 22.1.10 error

        Originally posted by javier4065
        thanks, When I do the ids test display show me 22.1.10 error . Customer call me and the printer was with this message.
        how should i update the firmware with usb drive ,should i format usb on fat 32. And donwload firmware. From hp page thanks

        Comment

        • Lance15
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jun 2015
          • 1071

          #5
          Re: designjet t2300 22.1.10 error

          When it is not possible to perform a firmware upgrade using the normal procedures (for instance, in case of a System Error and the Embedded Web Server is unavailable), it is possible to perform an emergency firmware upgrade using a USB flash drive. Follow the next steps:
          1. Copy a valid FMW firmware file onto a USB flash drive. Remove all other contents in the flash drive.
          2. Turn off the product.
          3. Connect the USB flash drive to the USB host port on the formatter.
          4. Turn on the product and follow the instruction on the Touch Control Panel.


          Firmware upgrade with USB flash drive
          The USB host port can be used to upgrade the product's firmware of the product using a standard USB flash drive. In this case only a valid .FMW firmware package may be stored in the drive, and it must be in the root folder, not in a sub folder. Connect the USB flash drive and follow the instructions on the Touch Control Panel. The USB host port can be used at any time, regardless of what procedure the printer is performing.


          I'd use FAT32 for the file system for the USB stick.

          Comment

          • Kiran Otter
            Service Manager

            Site Contributor
            1,000+ Posts
            • Dec 2013
            • 1098

            #6
            Re: designjet t2300 22.1.10 error

            It's unlikely a firmware update will resolve this issue. While it's a good idea to update the firmware, you can always look at the list of enhancements/fixes for a firmware release to see if it addresses a specific problem.

            Did you replace the left ISS?

            Are you absolutely certain you have the ISS wiring harness and the data harness in the correct locations on the engine PCA? If they are reversed it will generate this error. The cable with a blue sticker on the connector goes into the blue connector on the board, and the cable tie on that connector is there to prevent you from plugging the ISS cable into the wrong socket.

            I've asked my contact at HP if there's anything else to check. If I find out something not covered here, I'll let you know.

            Kiran

            Comment

            • Kiran Otter
              Service Manager

              Site Contributor
              1,000+ Posts
              • Dec 2013
              • 1098

              #7
              Re: designjet t2300 22.1.10 error

              Test it with the ink cartridges removed. Was there any evidence of an ink leak?

              Kiran

              Comment

              • javier4065
                Trusted Tech
                • Feb 2007
                • 251

                #8
                Re: designjet t2300 22.1.10 error

                Originally posted by Kiran Otter
                Test it with the ink cartridges removed. Was there any evidence of an ink leak?

                Kiran
                i did iss test whitout ink cartridges and display says 22.1.10 error .I installed Iss on another plotter and it working okey wiring connector is rigth any idea thanks in advance

                Comment

                • Kiran Otter
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Dec 2013
                  • 1098

                  #9
                  Re: designjet t2300 22.1.10 error

                  Then I would replace the Engine PCA. If you have another T2300 to test with, try swapping the Engine PCA and see if the problem follows the part.

                  Kiran

                  Comment

                  • javier4065
                    Trusted Tech
                    • Feb 2007
                    • 251

                    #10
                    Re: designjet t2300 22.1.10 error

                    I should install only the engine pca or with formatter and hdd,because display shows 59. error.

                    Comment

                    • Kiran Otter
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Dec 2013
                      • 1098

                      #11
                      Re: designjet t2300 22.1.10 error

                      I'm not sure I understand your question. Yes, you have to install the formatter; the printer can't run without it.

                      Kiran

                      Comment

                      • javier4065
                        Trusted Tech
                        • Feb 2007
                        • 251

                        #12
                        Re: designjet t2300 22.1.10 error

                        Originally posted by javier4065
                        I should install only the engine pca or with formatter and hdd,because display shows 59. error.
                        hello. I put the engine pca with formatter and display showed me 59.2 error in another t2300 plotter that is working ok.why is happening that, maybe I must change interconected pca.I can not sleep with this problem what can I do to solve this problem?

                        Comment

                        • Kiran Otter
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Dec 2013
                          • 1098

                          #13
                          Re: designjet t2300 22.1.10 error

                          If you put the suspect part in another printer, and got the same error, then that part is defective. It's as simple as that.

                          Kiran

                          Comment

                          • Kiran Otter
                            Service Manager

                            Site Contributor
                            1,000+ Posts
                            • Dec 2013
                            • 1098

                            #14
                            Re: designjet t2300 22.1.10 error

                            Sorry, I should have read back to refresh my memory on this. I know you can't take the hard drive from one printer and put it in another (or so the manual says,) so I would keep the formatter with the test printer, but swap the EE box. I thought it was the main PCA/EE box we were trying to rule out. I don't think the issue would be with the formatter.

                            So in other words, swap the EE box, but use the same formatter in the other printer.

                            I'll check and see if there's anything else about this I can find.

                            Kiran

                            Comment

                            • javier4065
                              Trusted Tech
                              • Feb 2007
                              • 251

                              #15
                              Re: designjet t2300 22.1.10 error

                              Originally posted by Kiran Otter
                              Sorry, I should have read back to refresh my memory on this. I know you can't take the hard drive from one printer and put it in another (or so the manual says,) so I would keep the formatter with the test printer, but swap the EE box. I thought it was the main PCA/EE box we were trying to rule out. I don't think the issue would be with the formatter.

                              So in other words, swap the EE box, but use the same formatter in the other printer.

                              I'll check and see if there's anything else about this I can find.

                              Kiran
                              Ok I understand I swap the EE/bok but I will use the formatter of the good printer.My question is if the printer doesnot show me 59.2 error? thanks tomorrow I will do that.Thanks.

                              Comment

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