HP P3015 jams on first print of the day.

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  • spanky
    Trusted Tech

    250+ Posts
    • Sep 2012
    • 468
    #1

    [Jamming] HP P3015 jams on first print of the day.

    I have a customer that that has an HP Laserjet P3015 that gets a jam on the first print job of the day. They clear the jam and power down the printer to reset it and after that they can run it all day without a jam. They use the printer a lot during the day with no jams. The jam codes it gets is 41.03.00 and 13.06.00 for each jam. The 41.03.00 is an incorrect paper size error and the 13.06.00 is a jam in the fuser ass. There is only one tray on the printer. I have replaced the pickup roller and the separation pad. There are 248,600 pages printed, and it is hooked up on a network using a static IP address. Several users use the printer.
    Tags: 13.06.00, 41.03.00, day, jam, printer
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: HP P3015 jams on first print of the day.

      Originally posted by spanky
      I have a customer that that has an HP Laserjet P3015 that gets a jam on the first print job of the day. They clear the jam and power down the printer to reset it and after that they can run it all day without a jam. They use the printer a lot during the day with no jams. The jam codes it gets is 41.03.00 and 13.06.00 for each jam. The 41.03.00 is an incorrect paper size error and the 13.06.00 is a jam in the fuser ass. There is only one tray on the printer. I have replaced the pickup roller and the separation pad. There are 248,600 pages printed, and it is hooked up on a network using a static IP address. Several users use the printer.
      How many pages on main kit?
      Any problems with visual on fuser? Gear dust..wear on up roller?
      Have you run sensor tests? results?
      total on machine? Seen pickup failures on this model 50+ pages

        Comment

        • Lance15
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jun 2015
          • 1069
          #3
          Re: HP P3015 jams on first print of the day.

          Tray 2 solenoid. Have replaced several (no re-pad) over the years. Worse teardown than a 24xx or P3005 series.

            Comment

            • theengel
              Service Manager

              1,000+ Posts
              • Nov 2011
              • 1784
              #4
              Re: HP P3015 jams on first print of the day.

              Yeah, those things suck.

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22808
                  #5
                  Re: HP P3015 jams on first print of the day.

                  agree with " those suck "

                  BUT 268,xxx on it there is more than just the 'noids pads...

                  I betcha he notices a LOT of 'white gear dust' once he pulls the fuser out..Those unit lost lube really quick too.. shafts are probably wobbly as shit.

                  PIA job.. just depends on how long you want between re-calls.

                    Comment

                    • dsmith46
                      Technician

                      Site Contributor
                      50+ Posts
                      • Oct 2016
                      • 81
                      #6
                      Re: HP P3015 jams on first print of the day.

                      What is the tray set to as far as paper size and type? I have seen on older HP's that if it is set to "ANY" on either one, they can get picky. Or, if it is set to a specific size, change it to "ANY." Some firmwares are weird like that. I've seen it mostly on smaller color HP's. I would like at solenoids too, or the entire tray 2 pickup assembly.

                      Good luck!

                        Comment

                        • Lance15
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Jun 2015
                          • 1069
                          #7
                          Re: HP P3015 jams on first print of the day.

                          ....or the entire tray 2 pickup assembly.
                          Ugh! Even worse than solenoid. Have done ONE. Luckily, I had two long tables in a library to do it. Needed ALL the room to keep track of parts.

                            Comment

                            • theengel
                              Service Manager

                              1,000+ Posts
                              • Nov 2011
                              • 1784
                              #8
                              Re: HP P3015 jams on first print of the day.

                              What sucks even more is doing it to the MFP version of that machine (I can't remember what model that it--M5something).

                                Comment

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