HP Office Pro 8725 Printhead Error 0xc19a0036

[Lance15]

It will need a new printhead, however, you have to ask if it's really worth it.

https://support.hp.com/us-en/document/c04985129

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=BD32557335B2453AA2232516FDEB71F5&SearchIn=PartNumber&SearchPN=M0H91A

[Samanator]

This is the owner of the company wife's home machine. I have been asked to look into the problem. That really means I need to fix it.
I have little or no experience with these inkjet machines.

The machine say there is no print head or it has been install incorrectly. It gives a code of 0xc19a0036. I have reinserted the print several times with no change of state. I do not have another print head.

Any suggestions would appreciated.