We are taking on managing a fleet of HP E50045 printers and are trying to update the firmware and are not getting anywere. Current version is 4.6. trying to get it to 4.9 or higher to be able to use MPS MONITOR's SDS cloud DCA.
1. I installed the "Pre-FutureSmart 4.8 Compatibility Update Utility For the E50045 Series" solutions
2. Tried updating from the EWS via browser- fails- log shows "secure file erase is disabled" but I am not able to change this setting in the GUI
3.When trying to update from a USB drive no files can be seen on the drive. However using the same drive the printer sees and prints files directly from it.
Happy for any advise. I have about 15 of these waiting for updates.
1. I installed the "Pre-FutureSmart 4.8 Compatibility Update Utility For the E50045 Series" solutions
2. Tried updating from the EWS via browser- fails- log shows "secure file erase is disabled" but I am not able to change this setting in the GUI
3.When trying to update from a USB drive no files can be seen on the drive. However using the same drive the printer sees and prints files directly from it.
Happy for any advise. I have about 15 of these waiting for updates.