Hp t920 saying empty ink!! but new ink?

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  • leonards24
    Junior Member
    • Jan 2022
    • 2
    #1

    [Error Code] Hp t920 saying empty ink!! but new ink?

    Hi
    anyone can help?
    Hp T920 MK ink replace with Brand new one ....reads ink chip ..full details of cartridge etc year /serial number etc ,but comes up saying empty MK ink replace?
    clean etc , updated firmware , etc .....only one thing thats abit odd says has expired date 24-06-11 which is the correct date on the ink 2024 ....anyone know if plotter has a clock/date and time setup that could be wrong? thx
    Tags: date, empty, ink, replace, t920
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22809
      #2
      Re: Hp t920 saying empty ink!! but new ink?

      Originally posted by leonards24
      Hi
      anyone can help?
      Hp T920 MK ink replace with Brand new one ....reads ink chip ..full details of cartridge etc year /serial number etc ,but comes up saying empty MK ink replace?
      clean etc , updated firmware , etc .....only one thing thats abit odd says has expired date 24-06-11 which is the correct date on the ink 2024 ....anyone know if plotter has a clock/date and time setup that could be wrong? thx
      Genuine HP ink or third party?

      Sent from my SM-G960U using Tapatalk

        Comment

        • leonards24
          Junior Member
          • Jan 2022
          • 2
          #3
          Re: Hp t920 saying empty ink!! but new ink?

          Originally posted by Phil B.
          Genuine HP ink or third party?

          Sent from my SM-G960U using Tapatalk
          Hi all true HP inks thx

            Comment

            • Kiran Otter
              Service Manager

              Site Contributor
              1,000+ Posts
              • Dec 2013
              • 1084
              #4
              Re: Hp t920 saying empty ink!! but new ink?

              It's not uncommon to get a faulty ink cartridge right out of the box. I would just return it to where you bought it for a replacement.

              If you get another new cartridge and experience the same problem, then it's likely some other problem, so let us know the outcome.

              Kiran

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22809
                  #5
                  Re: Hp t920 saying empty ink!! but new ink?

                  Originally posted by Kiran Otter
                  It's not uncommon to get a faulty ink cartridge right out of the box. I would just return it to where you bought it for a replacement.

                  If you get another new cartridge and experience the same problem, then it's likely some other problem, so let us know the outcome.

                  Kiran
                  +1

                  Sent from my SM-G960U using Tapatalk

                    Comment

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