[Error Code] 13.d3.A2 on M506DN

[Meowboy]

Hi,

I have a 13.d3.a2 error on a M506DN.
it print correctly 3,4 or 5 pages, then i've got an jam only if a print with tray 2.

I've got one paper under the cartridge and on paper in output tray.

I changed tray 2, pickup roller, fuser, registration and even rear door.

Need I change the DC controller ?

Thx

[Wild Bill]

Re: 13.d3.A2 on M506DN

13.d3.a2 Duplex Jam Does it do this when you are running single sided?

[Meowboy]

Re: 13.d3.A2 on M506DN

Hi,

No i've got this issue only in duplex not in single side.
I tested all sensors, all are ok.

[Wild Bill]

Re: 13.d3.A2 on M506DN

https://www.copytechnet.com/forums/hp/124670-m527-duplex-jams-post583766.html?124670=#post583766

Here's a thread on something similar. I don't think DC Controller, This tech thought it was the refeed clutch.
If it feeds good single sided then stay away from that and look at what is being used only in duplex. Print one duplex job at a time until it jams
Good luck

[Murv]

Re: 13.d3.A2 on M506DN

Do a sensor check and look at the paper width sensor. Been down this road with a machine. PW sensor was intermittent - eventually went solid - and not seeing that the paper was wide enough to duplex. Weird issue that flummoxed three different techs in our shop. Only found it because calls were slow enough for me to bench it and do a deep dive.

[ferro10]

Re: 13.d3.A2 on M506DN

Do a sensor check and look at the paper width sensor. Been down this road with a machine. PW sensor was intermittent - eventually went solid - and not seeing that the paper was wide enough to duplex. Weird issue that flummoxed three different techs in our shop. Only found it because calls were slow enough for me to bench it and do a deep dive.

I am also encountered the same problem on an HP M527

What sensor should I check?

[Murv]

Re: 13.d3.A2 on M506DN

I am also encountered the same problem on an HP M527

What sensor should I check?

Paper Width. Flags to right and left of reg chute. Optical sensor beneath.