HP color laser 4700dtn missing top half of page

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  • ash_572
    Senior Tech

    500+ Posts
    • Oct 2008
    • 523

    HP color laser 4700dtn missing top half of page

    I don't really know these that well.
    I had a customer who happens to have one as a backup and it's a HP 4700dtn

    the top half of the page is completely missing. Printed a test page from the memory of the machine and all was perfect but when you send something from the PC, the top half is missing. I know it's not the dev or the laser because the test prints are fine.

    Does anyone one out there know what it can be?

    this machine has been working fine for years in the same office.
  • JustManuals
    Field Supervisor

    5,000+ Posts
    • Jan 2006
    • 9919

    #2
    Re: HP color laser 4700dtn missing top half of page

    This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:





    paul@justmanuals.com

    Comment

    • Wild Bill
      Senior Tech

      500+ Posts
      • Jul 2005
      • 774

      #3
      Re: HP color laser 4700dtn missing top half of page

      Driver, Formatter, Firmware/ Firmware DIMM
      Izzy

      Comment

      Working...