HP 4015X

[cucuklotz]

Hi Customer called with Error message 49.4c02.Says runs one print and error shows.Shuts machine and turns back on and does same thing.One print and error 49.4c02 comes back again.This happens with every print,one print and error returns.Has anyone had experience with trhis ? Thanks Andy

[Iowatech]

Re: HP 4015X

The 49 series error codes can be somewhat difficult to figure out, but from what I've seen it is usually from a badly formatted print job. That's just me, though.
Still, what is the machine printing when the error code occurs?

[cucuklotz]

Re: HP 4015X

HI Thanks for reply Im not sure,I told cust to clear everything in Quere,It is networked to 7 machines.Customer said there is nothing in Q, Andy

[Elmtech]

Re: HP 4015X

Update the firmware and print drivers. Try a factory reset. If you are printing from web or pdf try a different app. Try a new network cable and tesy with your laptop. If stoll failing try a formatter.

[cucuklotz]

Re: HP 4015X

Hi When I arrived at customer this am and turned on machine it went into ready and all 7 printers on network were able to print .At some point one computer had 11 print jobs in Q,printer showed the code again(49.4C02)I cleared all Qs and plugged network back in,the code kept coming back.When I disconnect network cable printer goes into ready and Im able to print from information page and test print page ok.As soon as I plug the network cable back in ,I get code again.there are NO print jobs in anyones Quere,Does anyone have idea of what problem may be? Thankls Andy

[subaro]

Re: HP 4015X

Hi When I arrived at customer this am and turned on machine it went into ready and all 7 printers on network were able to print .At some point one computer had 11 print jobs in Q,printer showed the code again(49.4C02)I cleared all Qs and plugged network back in,the code kept coming back.When I disconnect network cable printer goes into ready and Im able to print from information page and test print page ok.As soon as I plug the network cable back in ,I get code again.there are NO print jobs in anyones Quere,Does anyone have idea of what problem may be? Thankls Andy

I think ELMTECH, gave you good directions there. DID YOU UPDATE THE FIRMWAR? . I would do that first and then see what happens.
However i would not be quick to replace formatter .

[cucuklotz]

Re: HP 4015X

Hi Sorry for the delay,I just got home.Thanks for all the help.NO I did not update software,I will do that tommrrow. Andy

[cucuklotz]

Re: HP 4015X

Sorry for additional post,my computer is not allowi=ng me to edit my post.Im lost when it comes to firmware issues.I read somewhere that when I do firmware update on the P4015X I have to remove tray 3,and the duplexer,Is this something I need to do before updating firmware? Thanks Again Andy

[subaro]

Re: HP 4015X

Sorry for additional post,my computer is not allowi=ng me to edit my post.Im lost when it comes to firmware issues.I read somewhere that when I do firmware update on the P4015X I have to remove tray 3,and the duplexer,Is this something I need to do before updating firmware? Thanks Again Andy

Seems you are correct. see the following links below for some who encountered this problem and their fix. It seems like a rather long time for this update to run and complete. There is one guy there who mentions he has use the ftp method. read his procedure and its all up to you. I have never done upgrade on this model.
I use the ftp method, as it is simple and never had a problem for me. Maybe someone else has some other ideas.

LJ P4015n firmware upgrade problem - HP Enterprise Business Community

Here is something intresting from adobe

https://helpx.adobe.com/acrobat/kb/49-4c02-error-codes-print.html

[ldharnden]

Re: HP 4015X

I have been running into this error a lot lately. Just out of curiosity, what is the customer printing?

The times I see it error it seems to be a web page from internet explorer. Take the same page and print from firefox all is fine. Along with the firmware upgrade (don't worry about removing accessories, never had an issue with any of the HP line), as suggested earlier, I find it a must to update the print driver as well.

Also on the rare occasion I have seen the occasional computer that is set to bypass said print server that causes the issue. May need to hunt for that machine. Good luck.

[subaro]

Re: HP 4015X

Ok, some news as to this problem that i found after looking into it a bit futher. Every hp firmware release has a readme file and below this is what has been fixed with past and the latest firmware update. The file give a history of the firmware revisions and their fixes.



Fixes or improvements:This firmware provides fixes or improvements for following issues:Base Product: 49.4C02 errors may be seen when printing with UPD PS driver or via ftp. 49.4C06 errors may be seen when printing with UPD PS driver. 49.4C02 errors may be seen when printing certain PDF files. A 49.4C02 error may be seen when printing certain web pages. A 49.DFFF error may be seen when printing certain PDF through direct printing.Embedded Jetdirect:

• read the file below, it is important to do so. i recommend to do the ftp method of the update.
• the firmware can be downloaded from hp website
• 
  Here is hp link for the read me file
  
  

  http://ftp.hp.com/pub/softlib/software13/COL41455/hv-108348-8/readme_ljP4000fw_04_221_6.pdf

  
  
  ok , now i am done.. BEAM ME UP SCOTTY

[cucuklotz]

Re: HP 4015X

HI Sorry again for all the delays in responding,tuesdays I work 2 jobs and it almost a straight 24 hour day for me,so wed am I crash.Just awoke to all this wonderful help,I want to thank EVERYONE for all their time they spent in order to help me resolve this problem.I am looking over all the posts and will let you know how it all turns out,Im almost afraid to call myself a tech when there are so many on this site who are way more advanced than I am,but after doing this for 40 years I will say it anyway, Thanks Again from your fellow TECH ,ANDY

[cucuklotz]

Re: HP 4015X

THANK YOU TO THE BEST TECHS IN THE WORLD. When I attached my laptop to printer thru USB,it worked without any code,It turned out to be a corrupt program in their network,just as you were all thinking(network issue)Once again COPYTECHNET has saved the day for me. ANDY

[Juddinga]

Re: HP 4015X

Along with the firmware upgrade (don't worry about removing accessories, never had an issue with any of the HP line),

That seems to be a problem on the 4015 series. You must remove all accessories before a firmware upgrade

[cucuklotz]

Re: HP 4015X

Hi Thanks for imput. The more minds the more helpful.this time I didn't have to upgrade firmware,but it is good to know if I ever have to in future. Thanks Andy