M3550 not sending faxes, but will receive.

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  • Scottb
    Trusted Tech

    Site Contributor
    VIP Subscriber
    250+ Posts
    • Apr 2013
    • 301
    #1

    M3550 not sending faxes, but will receive.

    So I have ruled out the M3550, I took a 1135 known to work and a simulator box connected the two and both worked. Neither would send when connected to the customers phone line, so I know it must have something to do with their system.
    What's happening is the machine gets a dial tone, dials the number, and then it just rings and rings until it times out.

    Any help here would be appreciated, and will be sent on up the line...pun intended...
    Tags: connected, line, m3550, number, rings
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: M3550 not sending faxes, but will receive.

      Originally posted by Scottb
      So I have ruled out the M3550, I took a 1135 known to work and a simulator box connected the two and both worked. Neither would send when connected to the customers phone line, so I know it must have something to do with their system.
      What's happening is the machine gets a dial tone, dials the number, and then it just rings and rings until it times out.

      Any help here would be appreciated, and will be sent on up the line...pun intended...
      sounds like they are using a VOIP system.

        Comment

        • bsm2
          IT Manager

          25,000+ Posts
          • Feb 2008
          • 27451
          #3
          Re: M3550 not sending faxes, but will receive.

          Change setting to PBX and try

          Also turn off v34 modem
          if need turn down send and receive to 9600 baud

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 35066
              #4
              Re: M3550 not sending faxes, but will receive.

              If the customer has recently changed their phone system, you may not be on an actual outside line. use the Off Hook button like you were going to manually dial a number and dial 9 only. If you get a reordered dial tone you are behind something.

                Comment

                • copres
                  Technician

                  Site Contributor
                  • May 2011
                  • 37
                  #5
                  Re: M3550 not sending faxes, but will receive.

                  So, did any of this rectify problem? What was solution? Has client with same problem now where old Minolta DI-351 was working okay but replaced with Kyocera FS-3140mfp and it will receive faxes but can't send. Thanks.

                    Comment

                    • Phil B.
                      Field Supervisor

                      10,000+ Posts
                      • Jul 2016
                      • 22808
                      #6
                      Re: M3550 not sending faxes, but will receive.

                      Originally posted by Scottb
                      So I have ruled out the M3550, I took a 1135 known to work and a simulator box connected the two and both worked. Neither would send when connected to the customers phone line, so I know it must have something to do with their system.
                      What's happening is the machine gets a dial tone, dials the number, and then it just rings and rings until it times out.

                      Any help here would be appreciated, and will be sent on up the line...pun intended...
                      sounds like they are running on a VOIP system

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22703
                          #7
                          Re: M3550 not sending faxes, but will receive.

                          U660 > Set Calls > Exchange > PSTN to PBx > OK

                          =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • copres
                              Technician

                              Site Contributor
                              • May 2011
                              • 37
                              #8
                              Re: M3550 not sending faxes, but will receive.

                              This made it work. Thanks a lot!

                                Comment

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