M3645idn grey smearing Katun Toner

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  • i-have-fax-problems
    Technician

    50+ Posts
    • Mar 2020
    • 95

    #1

    M3645idn grey smearing Katun Toner

    Hello Colleagues,

    after several Katun toners i had to replace the drum because of smearing. Then smearing again. I replaced the DV box with a new original Kyocera Toner. I started the new Developer function
    in service mode. Now the machine runs and runs and has emptied the toner. All toner is in waste toner box. Drum has a toner film on its surface. New toner is nearly empty.

    What could have happened. Please help its urgend.
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22787

    #2
    It take 2/3 of a toner cartridge to fill the empty developing unit. Install more toner and let it run. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • i-have-fax-problems
      Technician

      50+ Posts
      • Mar 2020
      • 95

      #3
      Originally posted by blackcat4866
      It take 2/3 of a toner cartridge to fill the empty developing unit. Install more toner and let it run. =^..^=
      Thank you but I used a completely new toner cartridge and printer has already emptied the new one and it continues to do it with a second on and it filled the waste toner bottle. And I think its not normal that the drum is covered with toner.

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22787

        #4
        Correct. That's not normal. You've got a primary charge loss, so it's consuming the toner faster than it's poured in. Make sure that the primary charge roller is properly installed, maybe install a new drum unit if you have one. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • i-have-fax-problems
          Technician

          50+ Posts
          • Mar 2020
          • 95

          #5
          Originally posted by blackcat4866
          Correct. That's not normal. You've got a primary charge loss, so it's consuming the toner faster than it's poured in. Make sure that the primary charge roller is properly installed, maybe install a new drum unit if you have one. =^..^=
          Oh sorry I should have mentioned that I've alrready tested another drum and gett the same error. Printer continues.

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22787

            #6
            Perhaps the Katun toner has something to do with it?
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

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