kyocera fs6530 scanning to email

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  • mohammad42
    Junior Member
    • Jan 2022
    • 7

    kyocera fs6530 scanning to email

    hello guys
    ı have a customer with kyocera fs 6530 i have problem to scannig email pdf format to outlook
    the customer has an internal exchang server evreything is ok ther is no connection error and kyocera says complet and ok in stause section
    and i scanning jepg evrything is ok email is receved its just pdf problem
    thanks for helping good days
  • bsm2
    IT Manager

    25,000+ Posts
    • Feb 2008
    • 27407

    #2
    Re: kyocera fs6530 scanning to email

    Check the mail server it must be filtering the attachment

    Comment

    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 7918

      #3
      Re: kyocera fs6530 scanning to email

      Originally posted by mohammad42
      hello guys
      ı have a customer with kyocera fs 6530 i have problem to scannig email pdf format to outlook
      the customer has an internal exchang server evreything is ok ther is no connection error and kyocera says complet and ok in stause section
      and i scanning jepg evrything is ok email is receved its just pdf problem
      thanks for helping good days


      Try updating the firmware.


      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk

      Comment

      • mohammad42
        Junior Member
        • Jan 2022
        • 7

        #4
        Re: kyocera fs6530 scanning to email

        thanks for replaying guyes the firmware is latest 2017
        if mail server filtering problem there is kyocera fs 1130 pdf mail is working fine without problems
        is there any idea?
        thanks alot.

        Comment

        • bsm2
          IT Manager

          25,000+ Posts
          • Feb 2008
          • 27407

          #5
          Re: kyocera fs6530 scanning to email

          Originally posted by mohammad42
          thanks for replaying guyes the firmware is latest 2017
          if mail server filtering problem there is kyocera fs 1130 pdf mail is working fine without problems
          is there any idea?
          thanks alot.
          Is it using the same sender and subject line?

          Email filters work on both to detect spam email

          If it's leaving the machine the problem is on their end

          Comment

          • mohammad42
            Junior Member
            • Jan 2022
            • 7

            #6
            Re: kyocera fs6530 scanning to email

            Originally posted by bsm2
            Is it using the same sender and subject line?

            Email filters work on both to detect spam email

            If it's leaving the machine the problem is on their end
            thanks for replaing bsm2
            exactly its using the same sender and subject line
            there is nothing in spam email
            in kyocera status section its says completed and ok its meaning job leaving the machine
            i tried another user pc one time email arrived pdf format and then same problem just on time
            there is an anoying IT man he said why fs 1130 is working fine but fs6530 not working tow machine same internal exchang server .
            why jpeg is working fine .
            its werd .

            Comment

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