MAC adress for FS-4000DN

[kaborwen]

Hey,
I have an FS-4000DN, which has lost its MAC address after flashing. It takes the address 00-00-00-00-00-00 instead of 00-C0-EE-68-54-AA. How can I do to recover?

[DWise]

Re: MAC adress for FS-4000DN

Have you printed off a Service Status page since the Firmware Upgrade? Be sure to check and see if the page count is the same as it was before flashing... We've seen that if you lose the MAC address, the page count gets screwed as well...

[kaborwen]

Re: MAC adress for FS-4000DN

The copy count is ok, but no serial number.
So how can I do to rewrite them?

[blackcat4866]

Re: MAC adress for FS-4000DN

I haven't experienced this personally, but I think you'll need to call the hotline. They'll jump onto the customers network and make the desired changes. Maybe PreScribe commands? I don't know, but it's done remotely. =^..^=

[kaborwen]

Re: MAC adress for FS-4000DN

I'll take my troubles patiently
Thanks.

[Eric1968]

Re: MAC adress for FS-4000DN

Upgrade the firmware to the most recent version. In the firmware Zip-file is a utility which you can use to restore the MAC-adress. Run this utlilty after the firmware upgrade. I don't recall the name of this utility but it's somewhere is the Zip-file.

[kaborwen]

Re: MAC adress for FS-4000DN




Thanks Eric1968 for this solution I will try and let you know if it work or not.

[DWise]

Re: MAC adress for FS-4000DN

Thanks Eric1968 for this solution I will try and let you know if it work or not.

Kaborwen, Have you resolved this issue? I'm interested in what you found, if anything.

[kaborwen]

Re: MAC adress for FS-4000DN

Upgrade the firmware to the most recent version. In the firmware Zip-file is a utility which you can use to restore the MAC-adress. Run this utlilty after the firmware upgrade. I don't recall the name of this utility but it's somewhere is the Zip-file.

Hey Eric1968, I Upgrade the firmware but I didn't get the utility to restore the MAC-adresse. So let me know if you recall the name. Thanks.

[kaborwen]

Re: MAC adress for FS-4000DN

Hey Eric1968, I Upgrade the firmware but I didn't get the utility to restore the MAC-adresse. So let me know if you recall the name. Thanks

[Jules Winfield]

Re: MAC adress for FS-4000DN

You'll have to get a Kyocera rep involved to restore the MAC and/or serial number. There are Prescribe commands for each of these tasks, but they are not published in any of the Prescribe manuals.

[HenryT2]

Re: MAC adress for FS-4000DN

You'll have to get a Kyocera rep involved to restore the MAC and/or serial number. There are Prescribe commands for each of these tasks, but they are not published in any of the Prescribe manuals.

How True ...... I had a FS-4020DN just last week that we had to call the Help Desk about . They did a remote link to my PC and reset the serial number and page count , etc , through command Center .

[Has Been]

Re: MAC adress for FS-4000DN

Call the Hotline, they can remote in and fix this.

[blackcat4866]

Re: MAC adress for FS-4000DN

I haven't experienced this personally, but I think you'll need to call the hotline. They'll jump onto the customers network and make the desired changes. Maybe PreScribe commands? I don't know, but it's done remotely. =^..^=

Yeah, I think I read that 3 months ago. I mean wrote that. =^..^=

[RollingROARANDA]

Re: MAC adress for FS-4000DN

The copy count is ok, but no serial number.
So how can I do to rewrite them?

Im going to check with the KMNet View utility when I get back Monday, could've sworn I saw a field for editing serial no. and I was like "why would this be needed?? hmm??" . And now I know lol. Weird. After a firmware update? I'll keep my eyes peeled. I like those little FS DN's... Dang.