Kyocera FS-1300D KX

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  • Mr Davo
    Technician
    • Dec 2011
    • 35

    [Misc] Kyocera FS-1300D KX

    We have a printer connected to XP workstation which suddenly stopped working. Re-installed the driver now we can print using the workstation it's connected to but cannot print through the network specifically using a HP Windows 7 laptop.

    We can add the printer (http://www.systemcontrol.com.au/dd/P...r/Capture1.PNG) and it shows as connected (http://www.systemcontrol.com.au/dd/P...r/Capture4.PNG) but when you go to print it says unable to connect (http://www.systemcontrol.com.au/dd/P...r/Capture3.PNG)

    What can be the issue.

    The links are screen prints.

    Cheers,
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22666

    #2
    Re: Kyocera FS-1300D KX

    Tell me if this is similar.

    I had 6 of Win7 64-bit clients which would not connect through a Win2003 32-bit server. All other operating systems worked fine, including Vista 64-bit. After much fussing, the local IT installed local drivers to the affected clients. If there is an easy solution I missed it. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • Chameleon
      Trusted Tech

      100+ Posts
      • Nov 2011
      • 200

      #3
      Re: Kyocera FS-1300D KX

      Not sure if this will work for you but I had a 1300 that stopped working on the network and lost it's ip. The status page listed 0.0.0.0 for all the IP addresses. I unplugged it from the network and OFF/ON the printer with the network unplugged and voila the ip address came back. turned it OFF and plugged the cable back in and turned it ON and a bunch of crap started printing out. GL!
      The chance that higher life forms might have emerged in this way is comparable to the chance that a tornado sweeping through a junkyard might assemble a Boeing 747 from the materials therein. -Fred Hoyle

      Comment

      • Mr Davo
        Technician
        • Dec 2011
        • 35

        #4
        Re: Kyocera FS-1300D KX

        It goes through Windows Server 2008 (64bit) and the workstation is Windows7 (32bit). It used to work in this enviorenment. But suddenly it stopped. The workstation that the printer is physically connected to is a WindowsXP machine.

        Cheers

        Comment

        • Mr Davo
          Technician
          • Dec 2011
          • 35

          #5
          Re: Kyocera FS-1300D KX

          I did the reboot. It didn't fix the issue.

          Cheers

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22666

            #6
            Re: Kyocera FS-1300D KX

            Hold on. Is this a USB printer that's being shared to other clients on the network? If yes, how do you have the port configured?

            i.e.: \\Bobs PC\printersharename
            or: \\192.168.0.10\printersharename

            Perhaps there is a DNS problem such that it cannot resolve the hostname?
            Can the affected Win7 PC communicate with the WinXP PC otherwise? i.e.: ping

            I think it's pretty clear that if the USB printer works from it's host, it can't be a printer problem. =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

            • JR2ALTA
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2010
              • 2015

              #7
              Re: Kyocera FS-1300D KX

              It wouldn't be DNS, all computers on a network resolve each other without fail.

              Anti-Virus...more likely

              But why haven't you installed the 32 bit driver in the sharing tab or the driver?

              Reboot everything, it should work.

              Comment

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