Customer Support App

[SalesServiceGuy]

On the latest series of Lexmark MFPs using the Android operating system, has anyone had any meter reads reliably reported as scheduled via email?

I understand how to configure the app and I got it to report one time only via email but no emails since.

I hope with these new products we are not forced to go back to calling the customer monthly for meter reads.

Is it a firmware fix or an email authentication issue?

[Lance15]

Re: Customer Support App

My guess would be firmware.

We installed a couple of those beasts a couple of months ago. Had to update the firmware just so the thing would recognize the WiFi accessory and not throw an "Unrecognized USB Accessory" error.