Lexmark XM 7155 white lines

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  • deputydogg
    Trusted Tech

    100+ Posts
    • Nov 2015
    • 172

    Lexmark XM 7155 white lines

    The machine is putting white lines from lead edge to trail edge. I just replaced the drum unit 3 weeks ago for the same problem. I've since been told to replace the system board, power supply, transfer roller charge block, and drum at the same time. Has anyone seen this ? Is there a way to determine which part it actually is ?
    Thanks,
    Dave
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: Lexmark XM 7155 white lines

    Originally posted by deputydogg
    The machine is putting white lines from lead edge to trail edge. I just replaced the drum unit 3 weeks ago for the same problem. I've since been told to replace the system board, power supply, transfer roller charge block, and drum at the same time. Has anyone seen this ? Is there a way to determine which part it actually is ?
    Thanks,
    Dave
    are you sure nothing is blocking the LSU?

    did you measure voltage on the drum/transfer contacts?

    what are the Life left of the supplies/parts?

    you did vac out the entire machine and clean LSU glass?

    upload an example?

    Comment

    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808

      #3
      Re: Lexmark XM 7155 white lines

      [QUOTE=Phil B.;821018]are you sure nothing is blocking the LSU?

      did you measure voltage on the drum/transfer contacts?

      what are the Life left of the supplies/parts?

      you did vac out the entire machine and clean LSU glass?

      upload an example?

      are they using genuine OEM supplies?

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22698

        #4
        Re: Lexmark XM 7155 white lines

        If Lex toner cartridges sit on the shelf too long you can get mottling where the seal contacts the developing roller. Dry wiping the developing roller usually solves this. Certain models are easier to get to the developing roller than others. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • deputydogg
          Trusted Tech

          100+ Posts
          • Nov 2015
          • 172

          #5
          Re: Lexmark XM 7155 white lines

          OEM supplies.
          Drum/Toner are both over 75%.
          The problem goes away after installing new drum.
          Attached Files

          Comment

          • deputydogg
            Trusted Tech

            100+ Posts
            • Nov 2015
            • 172

            #6
            Re: Lexmark XM 7155 white lines

            [QUOTE=Phil B.;821019]
            Originally posted by Phil B.
            are you sure nothing is blocking the LSU?

            did you measure voltage on the drum/transfer contacts?

            what are the Life left of the supplies/parts?

            you did vac out the entire machine and clean LSU glass?

            upload an example?

            are they using genuine OEM supplies?
            OEM supplies.
            Drum/Toner are both over 75%.
            The problem goes away after installing new drum.XM7155.pdf

            Comment

            • Pafasa
              Technician
              • Sep 2019
              • 14

              #7
              Re: Lexmark XM 7155 white lines

              It sure looks like the symptoms created by dirty Laser Slit Glass. Like Phil suggested, have you vacuumed out the machine and cleaned the laser?

              Comment

              • deputydogg
                Trusted Tech

                100+ Posts
                • Nov 2015
                • 172

                #8
                Re: Lexmark XM 7155 white lines

                Originally posted by Pafasa
                It sure looks like the symptoms created by dirty Laser Slit Glass. Like Phil suggested, have you vacuumed out the machine and cleaned the laser?
                I have vacuumed it out but have not cleaned the laser. I would think if the laser was dirty it would not change the print quality when I put a new drum in.

                Comment

                • Pafasa
                  Technician
                  • Sep 2019
                  • 14

                  #9
                  Re: Lexmark XM 7155 white lines

                  I totally agree with your logic, but I have seen stranger things. It only takes a few seconds to check. Run a q-tip back and forth in the laser slot. see what comes out on the q-tip.

                  Another thought is the drum/imaging unit is failing prematurely. possibly due to bad toner or too much heat inside the machine?

                  Comment

                  • Lance15
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Jun 2015
                    • 1069

                    #10
                    Re: Lexmark XM 7155 white lines

                    Check this thread on the reliability of Lexmark drums:

                    Faulty Lexmark Imaging Units.

                    Comment

                    • Pafasa
                      Technician
                      • Sep 2019
                      • 14

                      #11
                      Re: Lexmark XM 7155 white lines

                      Originally posted by Lance15
                      Check this thread on the reliability of Lexmark drums:

                      Faulty Lexmark Imaging Units.
                      Thanks, lots of info in there that possibly relates directly to the OP's issue.

                      Comment

                      • blackcat4866
                        Master Of The Obvious

                        Site Contributor
                        10,000+ Posts
                        • Jul 2007
                        • 22698

                        #12
                        Re: Lexmark XM 7155 white lines

                        Originally posted by blackcat4866
                        If Lex toner cartridges sit on the shelf too long you can get mottling where the seal contacts the developing roller. Dry wiping the developing roller usually solves this. Certain models are easier to get to the developing roller than others. =^..^=
                        I'm sticking with my original diagnosis.

                        Another consideration: Since this is monocomponent developing, it only takes a little paper dust under the S-blade to create voids on the developing roller. This was particularly common on Samsung boxes. I've taken apart a few of the Samsung cartridges, but I can never seem to get them back together again. =^..^=
                        Last edited by blackcat4866; 10-01-2019, 01:09 AM.
                        If you'd like a serious answer to your request:
                        1) demonstrate that you've read the manual
                        2) demonstrate that you made some attempt to fix it.
                        3) if you're going to ask about jams include the jam code.
                        4) if you're going to ask about an error code include the error code.
                        5) You are the person onsite. Only you can make observations.

                        blackcat: Master Of The Obvious =^..^=

                        Comment

                        • Phil B.
                          Field Supervisor

                          10,000+ Posts
                          • Jul 2016
                          • 22808

                          #13
                          Re: Lexmark XM 7155 white lines

                          Originally posted by blackcat4866
                          I'm sticking with my original diagnosis. =^..^=
                          +1 BC

                          Comment

                          • deputydogg
                            Trusted Tech

                            100+ Posts
                            • Nov 2015
                            • 172

                            #14
                            Re: Lexmark XM 7155 white lines

                            Originally posted by blackcat4866
                            I'm sticking with my original diagnosis.

                            Another consideration: Since this is monocomponent developing, it only takes a little paper dust under the S-blade to create voids on the developing roller. This was particularly common on Samsung boxes. I've taken apart a few of the Samsung cartridges, but I can never seem to get them back together again. =^..^=

                            Here is a photo of the "developer roll" after taking the imaging unit apart.
                            I have cleaned the laser opening with a q-tip with no improvement.
                            Does anyone have the part # for HVPS & System board ?
                            Thanks,
                            Dave
                            Attached Files

                            Comment

                            • deputydogg
                              Trusted Tech

                              100+ Posts
                              • Nov 2015
                              • 172

                              #15
                              Re: Lexmark XM 7155 white lines

                              Originally posted by Pafasa
                              I totally agree with your logic, but I have seen stranger things. It only takes a few seconds to check. Run a q-tip back and forth in the laser slot. see what comes out on the q-tip.

                              Another thought is the drum/imaging unit is failing prematurely. possibly due to bad toner or too much heat inside the machine?

                              Here is a photo of the "developer roll" after taking the imaging unit apart.
                              I have cleaned the laser opening with a q-tip with no improvement.
                              Does anyone have the part # for HVPS & System board ?
                              Thanks,
                              Dave
                              Attached Files

                              Comment

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