Toshiba e389cs / Lexmark XM4140

[SalesServiceGuy]

I have a e389cs/ Lexmark XM4140 that was displaying a fuser error. I replaced it with a used fuser from a known working e389cs model.

The fuser error stopped being displayed but the copier was only printing about 25% of the width of the page.

I made sure the fuser was correctly inserted and fastened tightly by the two thumb screws.

Any ideas?

Thanks,

[SalesServiceGuy]

I was back onsite with the same tested, working fuser. I removed the toner/drum assembly, waste toner box and belt. I resassembled and made sure everything was latched tight.

Presto! The copier works. I think a previous person worrking on the copier left open a latch that I did not see the first time.