Greyed out Test box when configuring scan to email

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  • SalesServiceGuy
    Field Supervisor

    Site Contributor
    5,000+ Posts
    • Dec 2009
    • 7874

    Greyed out Test box when configuring scan to email

    Any idea what has to be configured to turn the greyed out "Test" box active on a current Lexmark device.

    Next to "Send test email to Recipient".
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  • mloudy
    Senior Tech

    500+ Posts
    • Oct 2015
    • 749

    #2

    Comment

    • SalesServiceGuy
      Field Supervisor

      Site Contributor
      5,000+ Posts
      • Dec 2009
      • 7874

      #3
      Re: Greyed out Test box when configuring scan to email

      I and other people have tried the same. I will file this under forget about it for now.

      We just had a firmware update on these new models this week and no improvement.

      Thanks,

      Comment

      • mloudy
        Senior Tech

        500+ Posts
        • Oct 2015
        • 749

        #4
        Re: Greyed out Test box when configuring scan to email

        We ran into an issue with the newest firmware but only on one machine. Scrambled the display and it couldn't even be used. Known issue and we were sent unreleased firmware but only for one model.

        Comment

        • dalewb74
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2018
          • 1064

          #5
          Re: Greyed out Test box when configuring scan to email

          i couldn't tell from the photo, you have filled in all of the required fields for the scan setup process?

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