XS658de DF Skew

[graybeard]

Have an XS658de that is skewing only through the document feeder. Machine prints fine, copies off the glass fine, and second side through the document feeder is fine. Only the side where the image is taken at the slit glass skews. Had this happening in a customers office, and after a lengthy fight got Lexmark to replace the machine. Only trouble is the new machine does the same thing. I've looked at the scanner assembly while in slit-glass scanning position, but can't see anything that jumps out at me. Have tried the normal scanner rail adjustment, as well as looking at belt tension and scanner assembly position. I'm pretty sure the problem does not reside in the document feeder since we've actually replaced that entire unit once before getting a new machine. My other branches have noticed the same issue, but are fortunate enough to have the machines in an environment where copies are not a main concern. If anyone has seen this I'd greatly appreciate any advice you might have for me.
Thanks,
graybeard (Al)

[EarthKmTech]

They all skew through the document feeder, out of the box. It'd be more astonishing if you found one that wasnt doing it, along with the usual print head skew & leaking toner cartridges straight out of the (chinese) factory. It's just a matter of how long it takes the customer to notice, if at all.

There are top and bottom warp adjustments for the document feeder in the service menus, from memory there is also a document feeder hinge skew adjustment. But you will never get one perfect, no matter how long you spend on it.

[TECH BOY]

I agree ,the doc feeders are just garbage.I have three units doing the same thing with no resolve.Good luck and sorry there isn't better news.

Tech boy

[graybeard]

After showing our salesman the responses here, as well as a similar response from one of our techs at another branch, he still decided to put one out at an insurance company. He asked someone at another office to check for skew, and took their word when they said it was straight. Got the machine here and sure enough.....2 to 3 mm of skew through the DF, and even more when scanned to the computer through the DF. Oh, well.....I'm sure my 22 years as a technician are by far eclipsed by his 5 years in sales......dog years or something like that.
Thanks for the input.
Al

[landspeeder]

Last week we had a Lexmark trainer come to our place for a service coarse on this particular printer and he confirmed that the doc feeders do have a skewing problem etc. and there is no fix...is that kinda cool, no way, not if you own one or have to service it...like me!

[graybeard]

In the same boat.....and no matter what you tell the salesmen, they don't listen. Did you see the "fix" they sent out? A plastic piece that keeps the DF table from opening beyond 8 1/2 inches. I'm gonna fix ALL my copier skewing problems with that one.

[Silvertoast]

we just started selling lexmarks this past year, and i am the only one that has been to training on these. i have been fighting this issue for awhile now
yes all of the 658s have df scew. i fought with one for several hours at a time for a couple of days and no luck at all

[mojorolla]

Agreed. The doc feeders are AWEFUL on these. The 2 screws under the covers are pretty useless after a certain point. Another thing to watch for is the hinges. They only open to about 45-50 degrees. We've had several customers open them to 90 degrees and then they really have problems.

[landspeeder]

Well we are at it...what about those big feet that stick out at the base...that people trip over....and get hurt...I am surprised there has not been any law suits yet......or has there?

[Toefur]

Has anyone benn able to resolve these skewing issues? I have 3 of these machines out there skewing. Lexmark has a bulletin posted on thier site but, the part #'s they provide are "discontinued"

[graybeard]

Nothing has happened to fix the skewing issue. Haven't found any adjustment or part that helps. Sorry for the lack of good news, but I'm sure your salespeople would never put out a piece of equipment and leave you to "fix" a new machine.

[jdylong]

Well we are at it...what about those big feet that stick out at the base...that people trip over....and get hurt...I am surprised there has not been any law suits yet......or has there?

These folks make a great set of alternatives for the Lexmark bases. We have bought several, they are good stuff.

http://qqcabinets.com/

[Toefur]

Nothing has happened to fix the skewing issue. Haven't found any adjustment or part that helps. Sorry for the lack of good news, but I'm sure your salespeople would never put out a piece of equipment and leave you to "fix" a new machine.

Haha yea right...I told our sales team about this post and the skewing issue and all they did was laugh. We have 2-3 of these machines in our warehouse that are going out in the field in a few days.

[shuttle8680]

I just started dealing with this issue and have a couple of question for you guys.

1. has anybody out there just received a "new" one of these and the skew problem seems to be fixed.

2. I have a Lexmark rep coming to my shop to try and modify one of 3 that skew. Has anybody had this done??
Should I just cut to the chase and have these pos replaced?

These machines were purchased about a year ago. Weird 900 errors and skew. not the greatest equipment.....

[Silvertoast]

the 900 errors have been resolved with firmware which u can get from ur lexmark rep, no solution for the skew that im aware of as of yet.