Wondering if anyone out there knows of a common issue with these duplex units and jamming? Have a customer in a Clerk and Recorder's office that have 2 of these units they ONLY use for ballot printing. Both printers have fairly low page counts (less than 15k) and both I'm told have habit of jamming the paper in the reversing section on occasion when duplexing. I'm suspect of the eject solenoid in the eject section, but there's no part number listed for it in Oki's book so the only way to replace it is with replacing the entire ejection assembly. The 3 most common error codes on the event log are 370, 382, and error 391 paper jams.
Was this a common failing on these? Is there a part number someone knows of for the solenoid? Yes it can be cleaned but it's not jamming often enough to test for sure if that's truly the problem plus they can only push sample ballots through it which are all odd ball sizes of paper. I was able to see it jam one time only and it looked as though it crashed into the flipper gate in the reverse/exit assembly.
Any help or ideas appreciated
Chris
TJL Copy
Was this a common failing on these? Is there a part number someone knows of for the solenoid? Yes it can be cleaned but it's not jamming often enough to test for sure if that's truly the problem plus they can only push sample ballots through it which are all odd ball sizes of paper. I was able to see it jam one time only and it looked as though it crashed into the flipper gate in the reverse/exit assembly.
Any help or ideas appreciated
Chris
TJL Copy
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