printers dont wake up from sleep mode OKI ES5431 ES5432

[boutn]

Hello,

with a big customer of ours, some of the OKI printers dont wake up from sleep-mode when a print-file is beeing sent.

Problem is that the whole machine freezes up, and the only remedy is to unplug the powercable en plug it back in.

This is a problem that occurs once in a while...a few times a week.

Multiple printers are having this problem, different models.

Firmwares have been updated, no conflicting ip adresses, they are installed on a print server via a TCP/IP port.

Any ideas?

[dickierock]

Re: printers dont wake up from sleep mode OKI ES5431 ES5432

Hi,
Are the print drivers going offline?
If so turn off SNMP in the print driver,,go to Port, Configure Port, untick SNMP status enable.