Business called about replacing 5 printers. One of them is a 4700P which they say often stops in a print job and calls for a paper size. It has an extra tray and they have letter and legal loaded. As far as I can tell this is a Lexmark MS610.
The 4700P is at firmware FDN.PIR.E636 and LW61.PR2.P634
There is firmware on the Lexmark MS610 (FDN.PIR.E715 and LW75.PR2.P043) that adds the following improvements:
"Addressed an issue with Auto Size Sense/Match in which the device would prompt incorrectly"
"Improved error handling for media requests"
So what is the current firmware level for the XM 4700P?
If they can call their current vendor to get a firmware update and get it working properly then that would be in their best interest.
Thanks
The 4700P is at firmware FDN.PIR.E636 and LW61.PR2.P634
There is firmware on the Lexmark MS610 (FDN.PIR.E715 and LW75.PR2.P043) that adds the following improvements:
"Addressed an issue with Auto Size Sense/Match in which the device would prompt incorrectly"
"Improved error handling for media requests"
So what is the current firmware level for the XM 4700P?
If they can call their current vendor to get a firmware update and get it working properly then that would be in their best interest.
Thanks
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