Ricoh Fax 3700L

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  • Mike B

    Ricoh Fax 3700L

    Ok I have this thing in the shop and the printer will not activate for either a copy or for printing from my test Fax.

    I worked on it last month. and at that time it worked fine. It was shipped to a customer and sent back with toner in it. Toner all over. Cleaned it out and now am trying to get it to work again.

    There are no error Codes. It says in the display when I try to do something that the printer is not avialable. The copy function picks up the paper, it goes into the scanner half way than says clear copy.

    If I try to send and not copy it goes through the scanner and than says clear copy even though the paper has left the adf. It does send the page to my fax. So maybe a sensor in the ADF dirty. But my biggest concern is that it recieves the fax into memory and will not print it. Can the customer turn off the printer on this machine?

    I just have a feeling that the customer while programming the machine turned something off. Is there a clear to factory defaults on the machine?

    I am getting frustrated with it and was unable to download the manual from Ricoh. So any help would be appreciated.
  • paul

    #2
    Re:Ricoh Fax 3700L

    you might try call faxworld 1-800-GO-Ricoh they will give you tech support, they also sell ricoh parts, good people to do business with.

    Comment

    • Copier Systems

      #3
      Ricoh-3700

      When you cleaned the wasted toner did you vacum the developer out sound like when you removed the toner ctg. and started removing the toner you could have removed all of the developer try another dv unit
      Good luck
      Andy H

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22668

        #4
        The toner spill you describe sounds like a worn out developing unit. The toner metering blade becomes worn causing toner and developer to dump in a major way. If this customer is billable it is typically too expensive to fix for this old machine.
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • nokia88
          Technician

          50+ Posts
          • Aug 2009
          • 72

          #5
          first check the main switch (+24VDC), this switch couldn't works correctly

          Comment

          • Eric1968
            Service Manager

            1,000+ Posts
            • Jan 2009
            • 2459

            #6
            Originally posted by nokia88
            first check the main switch (+24VDC), this switch couldn't works correctly
            The (original) post is from 2005! I think this fax is buried right now!

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