Savin MPC 3503 Firmware

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  • bdesire
    Technician

    50+ Posts
    • Oct 2012
    • 62

    Savin MPC 3503 Firmware

  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 35067

    #2
    Re: Savin MPC 3503 Firmware

    If it is not recognizing the fax board, it will not load any fax board firmware. What have you done so far to tr0uble shoot the fax?
    Do you have the correct fax board? The C2003, C2503, C3003 and C3503 take Fax Option Type M3. Fax Option Type M4 is for the faster models.
    Is it installed correctly. Any loose connection will cause the main frame to not see the fax option.
    Does the fax function appear in User Tools and FAX SP appear in SP mode?
    Has the Fax Function been assigned to one of the function keys?
    Has the Fax function been added to the Home Screen?

    Comment

    • mga
      Copier Technician

      Site Contributor
      1,000+ Posts
      • Dec 2010
      • 1393

      #3
      Re: Savin MPC 3503 Firmware

      Could try to clear fax application on nvram

      Has it been working on machine before
      Regards Mark

      FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

      RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

      https://copierservices.simdif.com

      Comment

      • copier tech
        Field Supervisor

        5,000+ Posts
        • Jan 2014
        • 7934

        #4
        Re: Savin MPC 3503 Firmware

        Check the fax battery DIP SW is in the correct position from memory this causes this issue.

        Failing that then yes update the firmware.

        Email me if you need it Firmware Update - Printer & Copier Firmware



        Let us eat, drink, and be merry, because tomorrow we may die!

        For all your firmware & service manual needs please visit us at:

        www.copierfirmware.co.uk - www.printerfirmware.co.uk

        Comment

        • FrohnB
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jul 2017
          • 1919

          #5
          Re: Savin MPC 3503 Firmware

          We've replaced or had Hytec repair a few of those fax boards for the Cxx03's over the years.
          Symptom is usually "Fax Icon disappeared from Home Screen and User tools".
          Firmware doesn't help.
          Memory clears won't help.
          Gotta replace that board.

          EDIT: We also have seen this on the B/W xx54 models. Same solution - Replace fax option.
          Omertà

          Comment

          • bdesire
            Technician

            50+ Posts
            • Oct 2012
            • 62

            #6
            Re: Savin MPC 3503 Firmware

            Originally posted by copier tech
            Check the fax battery DIP SW is in the correct position from memory this causes this issue.

            Failing that then yes update the firmware.

            Email me if you need it Firmware Update - Printer & Copier Firmware



            Comment

            • sandmanmac
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Feb 2009
              • 3947

              #7
              Re: Savin MPC 3503 Firmware

              Originally posted by bdesire
              The copier seems to notice the fax board on initial startup, the fax shows up in User Tools for two seconds and the disappears. That’s why I figured Firmware might help. I may need Firmware. Thanks
              I agree with FrohnB. Sounds like a fax board issue.
              I had this exact symptom on an MP3353 recently. I put the board into another machine that I had at my shop, and it behaved exactly the same. Replaced the fax board, and all was good again

              Comment

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