We have several of this machines that when copying from DFU cut the image in half, or move it up or down like 2 inches and several other problems related to the scanning position in the DFU. This problem shows up randomly and we couldn't find any given factor that can trigger this.
It has nothing to do with duplex, as it shows up in single or double sided copies. It has nothing to do with the originals either, since sometimes it will copy certain original just fine and other times not. It also has nothing to do with the amount of originals you put in the feeder, sometimes it shows up with only 10 originals and sometimes it copys 100 originals just fine.
We've already try swapping the DFU with another machine and the problem persists, so it's not in this unit.
Any help I would be very thankful, I'll get some samples and scan them for you to see them.
Thanks a lot
It has nothing to do with duplex, as it shows up in single or double sided copies. It has nothing to do with the originals either, since sometimes it will copy certain original just fine and other times not. It also has nothing to do with the amount of originals you put in the feeder, sometimes it shows up with only 10 originals and sometimes it copys 100 originals just fine.
We've already try swapping the DFU with another machine and the problem persists, so it's not in this unit.
Any help I would be very thankful, I'll get some samples and scan them for you to see them.
Thanks a lot
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