Ricoh MP C307 Doesn't Work After Moving

[JosuOh]

I have a Ricoh MP C307 that was set up in another location, but when it was moved to a new office (network and everything else was also moved to the same office) the printer couldn't be found on the network. I've connected it to the network a couple times (through manual connection and WPS), but it still doesn't show up when scanning for devices on the network even though the wlan signal is at 100%. I tried using the mobile app for QR code scanning as well, but none of the connection methods seems to work.
It was previously set up by a company called "Rabbit Office Automation".

The office has another printer, MPC2004 EX, on the same network, and that one shows up when you search for printers.
If I missed anything important, please let me know how to solve this issue!

[bsm2]

Re: Ricoh MP C307 Doesn't Work After Moving

Make sure network drop is active

Sounds ike You have no network connection

ping your machine

[JosuOh]

Re: Ricoh MP C307 Doesn't Work After Moving

Make sure network drop is active

Sounds ike You have no network connection

ping your machine

Well, the wlan signal on the machine says it's connected (Machine settings > Interface Settings > Wireless Settings > WLAN Signal), and the web browser works as well.
Also, how do I ping the machine when I can't even connect to the machine in the first place?

[slimslob]

Re: Ricoh MP C307 Doesn't Work After Moving

Well, the wlan signal on the machine says it's connected (Machine settings > Interface Settings > Wireless Settings > WLAN Signal), and the web browser works as well.
Also, how do I ping the machine when I can't even connect to the machine in the first place?

If you turn the C307 off and can still ping the address successfully, then some other device is using the same IP address.

You mention "Wireless Settings." Does it have Ricoh's POC internal wireless option installed? If so did the external WiFi antenna get moved with it? If not it has a usable range of a few feet. Even with the antenna you often have to experiment with the antenna's placement in order for in to work.

Or are you talking about the limited range WiFi of the SOP? Needs to be very close to a WiFi access point or extender. It is intended for connecting a mobile device while standing in front of the C307.

[JosuOh]

Re: Ricoh MP C307 Doesn't Work After Moving

If you turn the C307 off and can still ping the address successfully, then some other device is using the same IP address.

You mention "Wireless Settings." Does it have Ricoh's POC internal wireless option installed? If so did the external WiFi antenna get moved with it? If not it has a usable range of a few feet. Even with the antenna you often have to experiment with the antenna's placement in order for in to work.

Or are you talking about the limited range WiFi of the SOP? Needs to be very close to a WiFi access point or extender. It is intended for connecting a mobile device while standing in front of the C307.

Pinging the machine does not work at all. I get no response from the machine.

I believe that the Ricoh POC internal wireless option is installed, but I don't think there is an antenna. However, the WLAN Signal seems to be fine and doesn't seem to affect the workings of the printer.

So, there's a tab in the machine called "Wireless LAN" that also shows the Wireless LAN Signal (Machine Features > System Settings > Interface Settings > Wireless LAN). It shows that it is connected to the internet. Does that mean that only the screen is connected to the wifi and the machine itself isn't connected? I'm asking this because I moved the printer in front of the router & modem, then connected the printer through WPS, and lastly tried scanning the network for the machine. However, the printer does not show up on the network when using other devices, and the mobile QR Code reader also doesn't seem to work on it.

Does this mean that I still require an external WiFi antenna for it? Or does this simply mean that the wireless option only works for the smart screen instead of the printer as a whole?

[mga]

Re: Ricoh MP C307 Doesn't Work After Moving

Well, the wlan signal on the machine says it's connected (Machine settings > Interface Settings > Wireless Settings > WLAN Signal), and the web browser works as well.
Also, how do I ping the machine when I can't even connect to the machine in the first place?

Well that's probably the problem these machines are not wifi standard use network cable and make sure ieee802 is inactive the control panel is wifi not the machine this is a common problem caused by users and it companies

[slimslob]

Re: Ricoh MP C307 Doesn't Work After Moving

I'm asking this because I moved the printer in front of the router & modem, then connected the printer through WPS, and lastly tried scanning the network for the machine.

What are the exact steps you took in connecting through WPS? After "connecting" did the C307's MAC appear in the connected device table of the of the AP?

[JosuOh]

Re: Ricoh MP C307 Doesn't Work After Moving

What are the exact steps you took in connecting through WPS? After "connecting" did the C307's MAC appear in the connected device table of the of the AP?

I connected through WPS by using the Easy Setup Mode's Push Button Option. I simply pressed connect on the machine, then pressed the WPS button on the router it was to connect to.
I don't know what you mean by "appear in the connected device table of the of the AP" as I just connected it to a router. All I know is that it doesn't show up on the network when scanning for devices on the network.

[slimslob]

Re: Ricoh MP C307 Doesn't Work After Moving

I connected through WPS by using the Easy Setup Mode's Push Button Option. I simply pressed connect on the machine, then pressed the WPS button on the router it was to connect to.

Wrong order. the machine sends out a connect request when you press the connect on the machine. If the router is not looking for connect requests at the time you press the button on the C307 it will not see it. You have to start with the router.

I don't know what you mean by "appear in the connected device table of the of the AP" as I just connected it to a router. All I know is that it doesn't show up on the network when scanning for devices on the network.

More schooling needed I see.

• AP means Access Point. It is the network device providing wireless access. Usually the router if it has wireless capability or a network switch with wireless capability. It is the device where all the wireless setup for the network is done.
• You have to log in to the AP as the device administrator. As part of the wireless setup is a list, usually in table form, that shows all devices that have properly attempted to connect either by WPS or by typing in the access code. Some of the information it will show the name of the device, the MAC (Migration Authorization Code) of the device, the IP address if one was assigned and whether it is permitted or blocked.

If the C307 does not appear in the table it did not connect. If it appears but is blocked, the administer has to enable it. Most intelligent network managers configure their wirerless to block all unknown devices. THis helps prevents hackers from accessing their network. It is also a good idea to do so on your home router if you don't want all your neighbors stealing your wireless bandwidth.

[sandmanmac]

Re: Ricoh MP C307 Doesn't Work After Moving

Well that's probably the problem these machines are not wifi standard use network cable and make sure ieee802 is inactive the control panel is wifi not the machine this is a common problem caused by users and it companies

Mark is 100% correct!
The wi-fi setup is ONLY for the Op panel, and not for printing and scanning.
You're obviously in over your head.
Contact someone who knows what they're doing

[JosuOh]

Re: Ricoh MP C307 Doesn't Work After Moving

Mark is 100% correct!
The wi-fi setup is ONLY for the Op panel, and not for printing and scanning.
You're obviously in over your head.
Contact someone who knows what they're doing

Then is there no other way for it to print wirelessly without contacting the machine distributor?
I'm only asking here because it seems to have people who know what they're doing.

[JosuOh]

Re: Ricoh MP C307 Doesn't Work After Moving

Wrong order. the machine sends out a connect request when you press the connect on the machine. If the router is not looking for connect requests at the time you press the button on the C307 it will not see it. You have to start with the router.



More schooling needed I see.

• AP means Access Point. It is the network device providing wireless access. Usually the router if it has wireless capability or a network switch with wireless capability. It is the device where all the wireless setup for the network is done.
• You have to log in to the AP as the device administrator. As part of the wireless setup is a list, usually in table form, that shows all devices that have properly attempted to connect either by WPS or by typing in the access code. Some of the information it will show the name of the device, the MAC (Migration Authorization Code) of the device, the IP address if one was assigned and whether it is permitted or blocked.

If the C307 does not appear in the table it did not connect. If it appears but is blocked, the administer has to enable it. Most intelligent network managers configure their wirerless to block all unknown devices. THis helps prevents hackers from accessing their network. It is also a good idea to do so on your home router if you don't want all your neighbors stealing your wireless bandwidth.

Actually, according to what the machine says, when you tap on the "Connect" button on the machine, it'll 'search' for a router that has its WPS button pressed within 2 minutes (and in range) of you pressing that "Connect" button. When I checked the screen later, it said "Successfully Connected... "

However, a stated by the others on this thread, it seems a though that only connects the network to the touch screen (I think you called it the SOP) rather than the printer/scanner.
I'm not really sure how to connect the printer function (if it is possible at all) to the router wirelessly, so that it can be used by other devices on the same internet network. It actually already has a wireless lan board installed.

One last thing I would like to mention is that the distributor (Rabbit Office Automation) first set up the printer at the old location. I don't know if that affects anything.
I am just an End User after all, who just spent a while reading through the manuals on how to print wirelessly, so I'm lacking on technical terms.

[slimslob]

Re: Ricoh MP C307 Doesn't Work After Moving

Try connecting your laptop directly to the wired network jack. If you get a link light, then it may have not been connected wireless before. If so and there is no network near the C307 you can always connect using a WiFi range extender.

[JosuOh]

Re: Ricoh MP C307 Doesn't Work After Moving

Try connecting your laptop directly to the wired network jack. If you get a link light, then it may have not been connected wireless before. If so and there is no network near the C307 you can always connect using a WiFi range extender.

Would that jack be the Type-B USB jack or the ethernet jack? Where the Type-B jack is supposed to be, there is a Wireless LAN board instead. The ethernet jack is connected to an ESP Power Conditioning System, which I have no idea how to use/what it does.
There is a network nearby the C307, so should I just try directly hooking it up to the router?

Many thanks for the help so far.

[slimslob]

Re: Ricoh MP C307 Doesn't Work After Moving

Would that jack be the Type-B USB jack or the ethernet jack? Where the Type-B jack is supposed to be, there is a Wireless LAN board instead.

Then it does have the extremely over priced internal wireless option installed.

The ethernet jack is connected to an ESP Power Conditioning System, which I have no idea how to use/what it does.

That most likely should be connected to a conputer running the ESP power monitoring software. If there are 2 Ethernet jacks they are for adding surge protection to an Ethernet connection.

There is a network nearby the C307, so should I just try directly hooking it up to the router?

Many thanks for the help so far.

The wireless option has to be configured manually from the operation panel through User Tools - Machine Features - System Settings - Interface Settings - LAN type. It is covered in the controller options portion of the installation section of the service manual. If you need a service manual, private message me with your email address. If you want to try a directly hooking to the router, you will need to change the LAN type back to Ethernet. If Ethernet is not shown as an option you will need to physically remove the wireless option board.