I do have a zoo of several Ricoh machines and try to keep them updated with the Firmware Update Tool. This works quite well and most of the printers are happy.
Though I have four machines where the Firmware Update Tool says: "A new vesion has been released".
Then I'll start the update process and it finishes with "Latest".
But when I'll do a "Retrieve Information" again, it'll tell me those machines are not up to date again.
It's an Aficio MP 301, two IM 350 and one MP C307.
I have the feeling, this kind of problem just occurs with "small" machines, IMC2000 oder MPC3003 won't show this kind of behaviour.
Anyone else with the same problem? Were you able to solve it?
Is there a way to contact Ricoh support directly for this kind of stuff?
Thanks
Tom
Though I have four machines where the Firmware Update Tool says: "A new vesion has been released".
Then I'll start the update process and it finishes with "Latest".
But when I'll do a "Retrieve Information" again, it'll tell me those machines are not up to date again.
It's an Aficio MP 301, two IM 350 and one MP C307.
I have the feeling, this kind of problem just occurs with "small" machines, IMC2000 oder MPC3003 won't show this kind of behaviour.
Anyone else with the same problem? Were you able to solve it?
Is there a way to contact Ricoh support directly for this kind of stuff?
Thanks
Tom
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