IM550 while accessing address book "PROCESSING HAS FAILED"

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  • nsangul
    Junior Member
    • Nov 2022
    • 7
    #1

    IM550 while accessing address book "PROCESSING HAS FAILED"

    Tried formatting HDD, deleting ucs nothing even tried updating firmware and still giving me the same error "Processing failed "
    Tags: failed, firmware, giving, processing, updating
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 7979
      #2
      Re: IM550 while accessing address book "PROCESSING HAS FAILED"

      Originally posted by nsangul
      Tried formatting HDD, deleting ucs nothing even tried updating firmware and still giving me the same error "Processing failed "
      You could try replacing the HDD.
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

        Comment

        • nsangul
          Junior Member
          • Nov 2022
          • 7
          #3
          Re: IM550 while accessing address book "PROCESSING HAS FAILED"

          Originally posted by copier tech
          You could try replacing the HDD.
          Even with Hdd disconnected I still get the same error
          Last edited by nsangul; 11-19-2022, 04:53 PM.

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 35171
              #4
              Re: IM550 while accessing address book "PROCESSING HAS FAILED"

              Originally posted by nsangul
              Tried formatting HDD, deleting ucs nothing even tried updating firmware and still giving me the same error "Processing failed "
              UCS does not affect the address book. If the IM550 is a Ricoh manufactured model, SP 5846-043 will show you where it supposed to be located, check your service manual for what the numbers mean. If it is supposed to be on an SD card or USB memory device and that device is missing, there is your error If it is the HDD, use SP 5846-047 through 5846-050 to initial the various portions portions of the address book. If that fails, the HDD should be replaced.

                Comment

                • nsangul
                  Junior Member
                  • Nov 2022
                  • 7
                  #5
                  Re: IM550 while accessing address book "PROCESSING HAS FAILED"

                  Originally posted by slimslob
                  UCS does not affect the address book. If the IM550 is a Ricoh manufactured model, SP 5846-043 will show you where it supposed to be located, check your service manual for what the numbers mean. If it is supposed to be on an SD card or USB memory device and that device is missing, there is your error If it is the HDD, use SP 5846-047 through 5846-050 to initial the various portions portions of the address book. If that fails, the HDD should be replaced.
                  The sp modes you have mentioned are all under UCS so I don't understand what you mean.. kindly shed more light because all sp modes under UCS I have tried.. thanks

                    Comment

                    • Oze
                      Ricoh Fanboy

                      1,000+ Posts
                      • Jul 2008
                      • 1663
                      #6
                      Re: IM550 while accessing address book "PROCESSING HAS FAILED"

                      Originally posted by nsangul
                      The sp modes you have mentioned are all under UCS so I don't understand what you mean.. kindly shed more light because all sp modes under UCS I have tried.. thanks
                      So you used FaCTORY MODE to clear the UCS data right?

                        Comment

                        • nsangul
                          Junior Member
                          • Nov 2022
                          • 7
                          #7
                          Re: IM550 while accessing address book "PROCESSING HAS FAILED"

                          Originally posted by Oze
                          So you used FaCTORY MODE to clear the UCS data right?
                          Yes! Is there a other option?

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