RICOH MP C2011

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  • Khumz
    Technician

    50+ Posts
    • Feb 2020
    • 56
    #1

    RICOH MP C2011

    I have Ricoh MP C2011 which does not load black toner. Even if i run forced toner supply still it does not load and toner bottle is not turning. I checked voltage into the hopper none is coming through. With magenta, cyan and yellow i do get voltage as toner bottles turn when i activate forced toner supply. Any suggestions and ideas please.

    Again it does not show black toner on the display panel, only magenta, cyan and yellow appear.
    Tags: ricoh, supply, toner, voltage
    • GIUBOSS
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2013
      • 1329
      #2
      Re: RICOH MP C2011

      OEM toners? What does the MFP indicate, loading toner? Add toner? Try cleaning (not direct vacuum) the sensor on the machine.

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 35022
          #3
          Re: RICOH MP C2011

          More often than not the problem is either the toner bottle tray, the toner bottle drive or the wrong toner bottle.

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 7919
              #4
              Re: RICOH MP C2011

              Originally posted by Khumz
              I have Ricoh MP C2011 which does not load black toner. Even if i run forced toner supply still it does not load and toner bottle is not turning. I checked voltage into the hopper none is coming through. With magenta, cyan and yellow i do get voltage as toner bottles turn when i activate forced toner supply. Any suggestions and ideas please.

              Again it does not show black toner on the display panel, only magenta, cyan and yellow appear.

              I have seen the auger in the hopper break causing issues like this.

              Replace the K hopper part number: D0BQ3240
              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk
              ​

                Comment

                • anothertech
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Nov 2007
                  • 1712
                  #5
                  Re: RICOH MP C2011

                  Originally posted by copier tech

                  I have seen the auger in the hopper break causing issues like this.

                  Replace the K hopper part number: D0BQ3240
                  The new part number for the modified hopper is D0BQ3242

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 7919
                      #6
                      Re: RICOH MP C2011

                      Originally posted by anothertech
                      The new part number for the modified hopper is D0BQ3242
                      Thanks. They do send out the modified one even if you order the old type.
                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk
                      ​

                        Comment

                        • Khumz
                          Technician

                          50+ Posts
                          • Feb 2020
                          • 56
                          #7
                          Re: RICOH MP C2011

                          Black toner motor is not turning when i execute forced toner supply. But the motor itself it is fine because i swapped it around with one driving cyan toner bottle. When i trace wiring back it is all controlled by PWB-D1495140 board. Not sure if the board is failing or i m missing something somewhere.

                            Comment

                            • GIUBOSS
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Jul 2013
                              • 1329
                              #8
                              Re: RICOH MP C2011

                              Before replacing the pcb try doing a memory wipe (first you need the birth certificate) and the FW update.

                                Comment

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