Hi all. First time caller, long time listener. I am a jr. tech for Ricoh in the South of New Zealand.
I have struck an issue printing DL envelopes (actually DL size slips) from the client's PC from MS Word.
The client is printing to an MPC4000 with bridge unit, the printer outputs to the internal tray 1 so it must pass through the bridge entrance. Paper stock is fed from the bypass.
MS Word seems to require that the DL size be fed long edge first, it gets through the machine itself fine but is jamming in the bridge unit, the obvious solution is to change the orientation so it feeds short edge first, but setting this in MSword causes the text to be 90 degrees out of alignment.
'force feeding' the envelope short edge through the bypass gives timing jams.
Is there a way to have the printer change the orientation itself so that we can have short edge feed AND correct text orientation? I have scrounged our NZ knowledge base and come up short.
Thanks in advance.
I have struck an issue printing DL envelopes (actually DL size slips) from the client's PC from MS Word.
The client is printing to an MPC4000 with bridge unit, the printer outputs to the internal tray 1 so it must pass through the bridge entrance. Paper stock is fed from the bypass.
MS Word seems to require that the DL size be fed long edge first, it gets through the machine itself fine but is jamming in the bridge unit, the obvious solution is to change the orientation so it feeds short edge first, but setting this in MSword causes the text to be 90 degrees out of alignment.
'force feeding' the envelope short edge through the bypass gives timing jams.
Is there a way to have the printer change the orientation itself so that we can have short edge feed AND correct text orientation? I have scrounged our NZ knowledge base and come up short.
Thanks in advance.