looking to clear fuser error code on a K&E 8036 or fw780 wide format copier

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  • acsolutions
    Senior Tech

    500+ Posts
    • Jun 2010
    • 519

    [Misc] looking to clear fuser error code on a K&E 8036 or fw780 wide format copier

    I need the code to get in. Our service manual is missing the page that allows to get into the service mode!
  • Cipher
    It's not easy being green

    1,000+ Posts
    • May 2006
    • 1309

    #2
    Re: looking to clear fuser error code on a K&E 8036 or fw780 wide format copier

    Ah the good old days.

    Reset code 38 to 0.

    [EDIT] Added another SP mode page to the attached PDF.
    Attached Files
    Last edited by Cipher; 04-13-2015, 09:01 PM.
    • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

    Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

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    • acsolutions
      Senior Tech

      500+ Posts
      • Jun 2010
      • 519

      #3
      Re: looking to clear fuser error code on a K&E 8036 or fw780 wide format copier

      Originally posted by Cipher
      Ah the good old days.

      Reset code 38 to 0.
      I'm sorry it is a k and e 3036 is that the same procedure?

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      • Cipher
        It's not easy being green

        1,000+ Posts
        • May 2006
        • 1309

        #4
        Re: looking to clear fuser error code on a K&E 8036 or fw780 wide format copier

        Looks like an K&E 3036 is a FW740.

        So should be the same.
        • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

        Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

        Comment

        • acsolutions
          Senior Tech

          500+ Posts
          • Jun 2010
          • 519

          #5
          Re: looking to clear fuser error code on a K&E 8036 or fw780 wide format copier

          Originally posted by Cipher
          Looks like an K&E 3036 is a FW740.

          So should be the same.
          Is the code 38 to clear still the same, I thought I saw the code possibly 41 ? Thanks again and for the great response

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          • Cipher
            It's not easy being green

            1,000+ Posts
            • May 2006
            • 1309

            #6
            Re: looking to clear fuser error code on a K&E 8036 or fw780 wide format copier

            38 is correct.

            Not that I can remember the last time I reset one of these dinosaurs.
            But I do find it pretty cool these are still around and in use.
            • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

            Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

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            • acsolutions
              Senior Tech

              500+ Posts
              • Jun 2010
              • 519

              #7
              Re: looking to clear fuser error code on a K&E 8036 or fw780 wide format copier

              Originally posted by Cipher
              38 is correct.

              Not that I can remember the last time I reset one of these dinosaurs.
              But I do find it pretty cool these are still around and in use.
              Do you know what the part number for the thermistor or thermistors are? Thanks

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              • Cipher
                It's not easy being green

                1,000+ Posts
                • May 2006
                • 1309

                #8
                Re: looking to clear fuser error code on a K&E 8036 or fw780 wide format copier

                K&E 3036 (FW740)

                A1635310 Hot Roller Thermistor
                A1635320 Pressure Roller Thermistor


                • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                Comment

                • acsolutions
                  Senior Tech

                  500+ Posts
                  • Jun 2010
                  • 519

                  #9
                  Re: looking to clear fuser error code on a K&E 8036 or fw780 wide format copier

                  Originally posted by Cipher
                  K&E 3036 (FW740)

                  A1635310 Hot Roller Thermistor
                  A1635320 Pressure Roller Thermistor


                  Hey thanks for the assistance! I had another question about a FW 760! Im getting a E-9 code (toner density). On initial call I noticed toner drive clutch was not functioning so I ordered one and put it in and I'm experiencing the same problem! This time I brought a book and checked the output to the clutch and yes it is functioning! I added toner (manually) to the developer until I got a good density and performed a Developer initialization to set a reference and ran a bunch of copies and still the machine is not adding toner! I don't think its a toner density sensor in the developer because it recognizes toner is low when the density starts getting weak then errors out! I did a developer change about a year ago and the customer has only ran about 200 feet since then! right now im thinking the main board because it recognizes low toner but the main board is not initializing the drive to the clutch! Thanks again!
                  Last edited by acsolutions; 05-13-2015, 03:29 AM.

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                  • Cipher
                    It's not easy being green

                    1,000+ Posts
                    • May 2006
                    • 1309

                    #10
                    Re: looking to clear fuser error code on a K&E 8036 or fw780 wide format copier

                    You have changed the toner supply clutch and checked it's operation but also check the toner bottle can be turned manually by hand without to much torque.
                    I remember these can be extremely difficult to get moving if they have been sitting idle for a while as the toner compacts and goes lumpy.
                    • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                    Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                    Comment

                    • acsolutions
                      Senior Tech

                      500+ Posts
                      • Jun 2010
                      • 519

                      #11
                      Re: looking to clear fuser error code on a K&E 8036 or fw780 wide format copier

                      I checked the toner tube its turning just fine, I can turn it by hand. When I checked the clutch I turn it on in the service mode and can feel it locked. yeah, I guess that rules out the toner tube and the clutch. Thanks

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