MP C3002 SC 899

[ABS tect]

I posted a little while back about my MP C3002 getting a SC899 code, and i was told to update the firmware and at first that seemed to work but then it came back. I have since then put in a brand new hard drive and i am still gettin the 899 code. Any ideas why i am getting that?

[copier tech]

Re: MP C3002 SC 899

This is a common fault on this series.

If you delete the job in the print queue, reboot the machine that should fix it.

You'll probably find a user was printing a web page this is the usual cause, advice the customer to try another browser.

[ABS tect]

Re: MP C3002 SC 899

This is a common fault on this series.

If you delete the job in the print queue, reboot the machine that should fix it.

You'll probably find a user was printing a web page this is the usual cause, advice the customer to try another browser.

Thank you for the advice but that didn't seem to be the problem

[Klydon]

Re: MP C3002 SC 899

First thing is disconnect it from the network and reboot the machine. If it comes up, it is a print job issue. If it still comes up SC899, try a controller. (Had one person have this as an issue once).

If it comes up, need to get the entire print que cleared. The firmware will help with the frequency of the SC899 codes, but it is not a 100% fix.

A little customer training is required to hopefully take care of this issue and it has taken care of every case I have had with my customers.

First, if the web page you are trying to print has a "print this" or "print this page" button on it, use it.

In the case of no "print this page" button, do file, print preview and then print it out of there. (IE is the main culprit to most of these issues). If the customer asks "why", you are eliminating/reducing the scripting on the web page (especially of things that are "in motion") that confuses the print job. Ricoh is not the only one with this issue as HP has the same thing happen.

[banginbishop]

Re: MP C3002 SC 899

disconnect the Ethernet cable and turn on the machine. if it comes to ready then me myself I would say the machine is fine. If however you plug the cable back in and the data pings in causing sc899 then its a file issue - but I suspect you would already know that.

Ive spoken to ricoh tech before and the reasons given are corrupted file, customer closing the program down so the whole file doesn't have chance to get sent, printing direct from websites, fonts or firmware.

firmware - If you haven't loaded it all up then the minimum is engine, pcl, network support and system/copy according to ricoh tech but they do say load all of it now.

hope that helps

[anothertech]

Re: MP C3002 SC 899

Can you post a printout of your current frimwar versions?

[ABS tect]

Re: MP C3002 SC 899

Okay I will try to get a print out of my current firmware version.

In the meantime I replaced the controller board with another one, and I now have an SC995 code. So I switched the controller board back with the original one and the 995 code is still there. I don't know if the 899 code is gone or if the 995 code is covering up the other one.

[anothertech]

Re: MP C3002 SC 899

This from the manual:

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
995 D CPM setting error
-01
 Defective BCU
 NVRAM Replacement error
1. Install the previous NVRAM
2. Input the serial number with SP5-811-004, and turn the main power
switch off and on.
-02
 Defective NVRAM
 Defective controller
 Update the controller firmware.
 Install a new NVRAM, and turn off and on the main power switch
after SC995-002 has occurred.
-03
1. Incorrect type controller installed
2. Defective controller
1. Replace the controller with the correct type.
-04
1. Incorrect model controller installed.
1. Replace the controller with the correct model.

[slimslob]

Re: MP C3002 SC 899

Okay I will try to get a print out of my current firmware version.

In the meantime I replaced the controller board with another one, and I now have an SC995 code. So I switched the controller board back with the original one and the 995 code is still there. I don't know if the 899 code is gone or if the 995 code is covering up the other one.

My bet is that yiu did not swap the NVram between controller boards. Put the original controller back in and update the firmware.

[Zaxxon]

Re: MP C3002 SC 899

If You can't find or delete the print job:

1. Turn of machine

2. Unplug network

3. Power machine back on

4. Add user authentication (user code) for all print.

5. Plug in Network cable

6. Reboot machine

7. Wait until all jobs are received and deleted (no more data flashing - LED)

8. Remove the user authentication (user code) for all print.

And remember alway to update to newest FW version.

Done... aren't we happy

[slimslob]

Re: MP C3002 SC 899

If You can't find or delete the print job:

1. Turn of machine

2. Unplug network

3. Power machine back on

4. Add user authentication (user code) for all print.

5. Plug in Network cable

6. Reboot machine

7. Wait until all jobs are received and deleted (no more data flashing - LED)

8. Remove the user authentication (user code) for all print.

And remember alway to update to newest FW version.

Done... aren't we happy

The last three times I have had a SC 899, I did not worry about deleting the offending print job. After Shutting down and unplugging the network cable, just update the firmware. When the machine is rebooted with the newest firmware and the network reconnected, all print jobs printed without error.

[Zaxxon]

Re: MP C3002 SC 899

The last three times I have had a SC 899, I did not worry about deleting the offending print job. After Shutting down and unplugging the network cable, just update the firmware. When the machine is rebooted with the newest firmware and the network reconnected, all print jobs printed without error.

Got this on MP C2500 with newest FW... The procedure I described did the trick deleting an undeletable job..

[copier tech]

Re: MP C3002 SC 899

I also found that if you pull out all the paper trays, restart the mfd it then comes up with "functional error" press restart, once it reboots the currupt print job gets deleted & the remaining jobs in the print queue print out as normal! I'm guessing it does this because there's not paper so it doesn't try to print the job?

[ABS tect]

Re: MP C3002 SC 899

I did the procedure for SC 995-01 and re-seated the NVRAM on the Controller Board. When i went to turn the machine on to perform SC5-825-001 (NVRAM data download),it doesn't get past the "Please Wait" start up screen, and now we are back to an SC899 code. But now it won't even let me access the SC Mode since it is still on the please wait screen.

[ABS tect]

Re: MP C3002 SC 899

Wow....figured it out. Feel pretty dumb but who cares, it's solved. So the printer was able to get past the please wait screen and the sc 995-01 came on. I put the serial number in from the birth certificate with sp5-811-004 and nothing changed. So I looked at the back panel and there is a different serial number, so I try that one. Still nothing. Finally, about to give up on that code, I actually looked at the bottom of the error screen and it said "this machines serial #:" and it was different from both of them. Put that in and voila! Machine is all good! So looks like there was some definite confusion on the serial numbers and I might have the wrong birth certificate. But none the less the machine is operable again, thanks for all the help!