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  1. #1
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    Ricoh Pro C5100s cyan issue.

    I'm hoping someone can help with an issue I am having with our c5100s. It started with error code SC320-02. I ended up replacing the IOB bored and I haven't had the code show up again. However the cyan unit started acting weird. It started have a banding problem I've never seen before. The more copy's you make the worse it gets. I have included two images of what is doing now. Any help would be appreciated.
    Attached Images Attached Images

  2. #2
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    Re: Ricoh Pro C5100s cyan issue.

    I would replace Cyan dev, what are the PMcounts.

  3. #3
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    Re: Ricoh Pro C5100s cyan issue.

    Forgot to say that both images are from deferent PCDU. The first with the worst banding is what should be the good unit.
    I had replaced the cyan developer recently. Current count for developer is at 12500. The development unit is 690000.

    The latter is an old unit that had a banding issue that put in to see if it got rid of the problem. But no luck there.
    Last edited by Draken; 06-29-2020 at 03:34 PM.

  4. #4
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    Ricoh Pro C5100s cyan issue.


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    Re: Ricoh Pro C5100s cyan issue.

    Replace the developer. Do a good job getting all of the old developer out, keep turning the unit and vacuuming till it's all out. Bang it, shake it, turn it upside down, clean the doctor blade, then vacuum some more.

  5. #5
    Service Manager 5,000+ Posts
    Ricoh Pro C5100s cyan issue.

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    Re: Ricoh Pro C5100s cyan issue.

    Quote Originally Posted by Draken View Post
    I'm hoping someone can help with an issue I am having with our c5100s. It started with error code SC320-02. I ended up replacing the IOB bored and I haven't had the code show up again. However the cyan unit started acting weird. It started have a banding problem I've never seen before. The more copy's you make the worse it gets. I have included two images of what is doing now. Any help would be appreciated.
    Why did you replace the IOB for SC320-02 ?

    Did you read the service manual for this code, it states "Cyan Development power pack shorted"

    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  6. #6
    Service Manager 10,000+ Posts
    Ricoh Pro C5100s cyan issue.

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    Re: Ricoh Pro C5100s cyan issue.

    Quote Originally Posted by Draken View Post
    I'm hoping someone can help with an issue I am having with our c5100s. It started with error code SC320-02. I ended up replacing the IOB bored and I haven't had the code show up again. However the cyan unit started acting weird. It started have a banding problem I've never seen before. The more copy's you make the worse it gets. I have included two images of what is doing now. Any help would be appreciated.
    being an end user you should step aside and hire a TRAINED TECH!!

  7. #7
    Service Manager 5,000+ Posts
    Ricoh Pro C5100s cyan issue.

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    Re: Ricoh Pro C5100s cyan issue.

    Quote Originally Posted by Phil B. View Post
    being an end user you should step aside and hire a TRAINED TECH!!
    Poster is an end user & they replaced the IOB!?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  8. #8
    Service Manager 10,000+ Posts
    Ricoh Pro C5100s cyan issue.

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    Re: Ricoh Pro C5100s cyan issue.

    Quote Originally Posted by copier tech View Post
    Poster is an end user & they replaced the IOB!?
    brother I checked his profile .. he listed himself as a non-tech end user.

  9. #9
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    Re: Ricoh Pro C5100s cyan issue.

    Quote Originally Posted by copier tech View Post
    Why did you replace the IOB for SC320-02 ?

    Did you read the service manual for this code, it states "Cyan Development power pack shorted"

    I had swapped the power pack out first and still code. Once I changed the IOB it hasn't show up again.

  10. #10
    Copier Technician 1,000+ Posts
    Ricoh Pro C5100s cyan issue.

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    Re: Ricoh Pro C5100s cyan issue.

    Quote Originally Posted by Draken View Post
    I'm hoping someone can help with an issue I am having with our c5100s. It started with error code SC320-02. I ended up replacing the IOB bored and I haven't had the code show up again. However the cyan unit started acting weird. It started have a banding problem I've never seen before. The more copy's you make the worse it gets. I have included two images of what is doing now. Any help would be appreciated.
    You got dev leak or dev dump replacement of developer is needed and inspection of dev assy dev must be set up correctly best for ricoh credited engineer to do call
    Regards Mark

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