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Exact same results here.Originally Posted by blackcat4866
It’s best just to have the IT contact info, and work directly with them.
I’ve had a number of (very unknowledgeable) customers think that IT involvement wasn’t required, especially if they had a third party IT who would charge them.
“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins
Welp, that's 2 people that I trust that said basically the same thing. I'm scratching that idea.
There have been some very comical moments when I've asked for very simple credentials ... and all I get is the thousand mile stare. "You MUST know your username and password ... yes? You logged onto your computer this morning? " =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Two people you trust and me!
Seriously though be careful, you don't want customers to start trying to take advantage of you. Show them you can give them an inch and they'll ask for a foot. I'm technically a subsidiary of an IT company and my boss is drilling into me over and over that there needs to be a clean break even if I know some of the answers. Mostly because 1) I'm being hired for a specific task or project, they have no right to expect me to extend beyond that 2) In situations where a company has their own IT we don't want to be stepping on their toes\doing their work for them and finally 3) If you do work outside of the scope of your contract in specific environments you can be flirting with liability lines if something goes wrong.
I didn't mean to come across as saying there are folks on here that I don't trust. I make it a point to read your posts and try to learn from your experience.
With that being said, I know all too well how costumers try to take advantage. I have a PhD in that.
The company I was working for at that time allocated 2 hours included IT setup time, everything after billable at $150 per hour. With few exceptions, every setup had somebody who wanted just one more thing ... and you don't really have to charge me, do you? =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Back in the day when I was a tech for a big Sharp dealership, I made sure I carried a bunch of the service manager's business cards with me. He was also one of the 3 owners. When I got into a confrontational situation with a customer, I would just tell them that this is above my paygrade and hand them his business card.
You didn't at all I was being sarcastic, careful trying to learn from my experience... As far as copiers that experience is VERY limited...
I didn't mean to come across as saying there are folks on here that I don't trust. I make it a point to read your posts and try to learn from your experience.
With that being said, I know all too well how costumers try to take advantage. I have a PhD in that.
I'm pretty good at customer's and consumer pcs and software though
You didn't at all I was being sarcastic, careful trying to learn from my experience... As far as copiers that experience is VERY limited...
I'm pretty good at customer's and consumer pcs and software though
I was out of the office equipment game for MANY years. I'm probably one of the least knowledgeable folks on this site. But I'm learning.
Here's a funny story when I was a new tech. I will never forget it.
I went out on a service call and the pages were almost solid black. It was an old Sharp desktop copier. You actually poured the toner straight out of the bottle into the toner hopper. Anyone remember those? Well, after about an hour of chasing my tail, I look in the copier cabinet and see an open bottle of Xerox toner.
Back in the day, Sharp toner had a sweet smell to it. I opened the toner hopper of the copier and smelled the toner. It wasn't Sharp toner. I vacuumed out all of the Xerox toner, ran a bunch of sky shots, poured in the right toner and I finally got it to making good copies.
This was a contract customer and I wrote them a bill for labor and gave it to some lady. At that point the owner came out of his office madder than hell. He told me that one of our techs was out there a few days ago and put the Xerox toner in the machine. The tech that was out there was one of our top techs and I told the owner that I find that hard to believe. That was a mistake. He became irate. I thought we were gonna wrestle.
He called one of the owners and said that I had called him a liar. My service manager asked me what I said. I told him that I told the owner that I found it hard to believe that one of our techs put Xerox toner in his machine. The onwer look at me said: "basically you did call him a liar". And he was right. Never did that again. I was about 18 at the time.
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