Well, after the over 1 hours for the data dump, installed the driver fresh (full install downloaded directly from the web)
After install, it pops up that it will need to be rebooted, and, you have to open the properties>auto config, which I did.
I "sees" the Finisher & two drawer external paper tray. Go to print the test page and the same thing happens.
The printer could not print the test page windows message.
I can ping, web into it but just can't print.
Looking at the board/schematics...I'm guessing it might be an issue with the MFPC board, unless anyone has any other
suggestions?
Disconnect all options and try it base configuration.
Also in print driver check it isn't offline.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
Thinking outside the box, I wonder if the Sharp driver would work? If it would even find the machine on the network when installing? Might be worth a shot. There are newer drivers available for the Sharp version of the machine, released over a year after the most recent ones I can find for the Toshiba, that say they are WHQL Certified
This machine needs Private Data Initialize performed.
I've had this same symptom on various devices. Can ping, see webpage, print from webpage, all device operations are fine but no network print and same issue with laptop connection directly.
Private Data Initialize fixed all of them. I've had the same head-scratching on a new machine too.
I'll give that a shot on Tuesday. My boss kicked everyone out around 3pm due to the weather. I stayed until 4pm then said screw
it til tomorrow. That is if I can get out of the driveway due to the snow & sub zero weather. Oh well...it's Missouri! Don't like it,
the weather will change in a day or two. Forecast shows us up in the 50's next week LOL.
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
I noticed you said you are not using the WSD driver, but what about ports?
I have seen something very similar when installing Sharp machines where the printer would install using the hostname. Check your ports in the driver and make sure it is going to an IP address.
CMD> Control Printers> Right Click Printer> Printer Properties> Port Tab> Look at the column for ports.
Also, make sure you use IP allocation, it will save you drama. I have also seen issues where a customer put a sharp machine in static out of DHCP range, yet somehow the mfp was still getting conflicts. After back and forth with IT dept, ONLY when they did IP ALLOCATION, did the issue get resolved.
Good luck, sounds like fun.
Uninstalled the Toshiba print driver, removed it from devices & printers. Installed the Sharp WQHL print driver.
Still won't print.
It does the same thing as the Toshiba driver, when you try to print a test page. You get an error message that
it failed to print the file, but it still prints out a blank sheet, with @PJL SE at the top left of the page.
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