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  1. #11
    Senior Tech 250+ Posts
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    Re: any guide list for slow printing non WSD?

    Quote Originally Posted by tsbservice View Post
    So you took back whole machine to workshop instead of bringing laptop to customer's site?
    Direct printing to the machine with their files should be way more easy to eliminate client network and PCs
    Lol.. I should have given you guys more details. The machine first had the problem with the slow printing. Then after a while developed other issues, that's why we decided to bring it in.

  2. #12
    Self Employed 1,000+ Posts D_L_P's Avatar
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    Re: any guide list for slow printing non WSD?

    Quote Originally Posted by fshead;169003%
    ..WIM it seemed to be slow to load page and respond.
    Replace the HDD
    Slow print & slow web is typically a HDD on its way out. A format may bring new life back into it for a few weeks but the sluggishness will return.
    If I remember correctly, the HDD can be disabled and printing still works. But some print features are disabled too.

  3. #13
    Service Manager 1,000+ Posts
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    Re: any guide list for slow printing non WSD?

    Also, install and select Adobe reader if they use another PDF software.

  4. #14
    Service Manager 1,000+ Posts luca72's Avatar
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    Re: any guide list for slow printing non WSD?

    Quote Originally Posted by fshead View Post
    HI
    I have a ricoh sp5200 b/w copier that is hooked up configure the manual way,IP address not WSD and tried using pcl 6 and pcl 5 driver but still seems slow
    printing PDF docs.When logging on to machine via WIM it seemed to be slow to load page and respond.
    Any thoughts,any setting via service mode to change/check?
    thanks
    Hi, I have solved in the past in one of the following ways:
    1) delete the ip port, and recreate it, maybe corrupted
    2) delete the driver libraries from the windows administration tools, reinstall the printer with a newer driver
    3) reinstall / update acrobat

  5. #15
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: any guide list for slow printing non WSD?

    Quote Originally Posted by fshead View Post
    HI
    I have a ricoh sp5200 b/w copier that is hooked up configure the manual way,IP address not WSD and tried using pcl 6 and pcl 5 driver but still seems slow
    printing PDF docs.When logging on to machine via WIM it seemed to be slow to load page and respond.
    Any thoughts,any setting via service mode to change/check?
    thanks
    May worth try another PDF viewer, for example Foxit Reader:
    Free PDF Reader & PDF Viewer Download | Foxit Software
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  6. #16
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: any guide list for slow printing non WSD?

    Quote Originally Posted by tsbservice View Post
    May worth try another PDF viewer, for example Foxit Reader:
    Free PDF Reader & PDF Viewer Download | Foxit Software
    thanks
    I use FOXIT myself and installed it and it was even slower than ADOBE.

  7. #17
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: any guide list for slow printing non WSD?

    Quote Originally Posted by D_L_P View Post
    Replace the HDD
    Slow print & slow web is typically a HDD on its way out. A format may bring new life back into it for a few weeks but the sluggishness will return.
    If I remember correctly, the HDD can be disabled and printing still works. But some print features are disabled too.
    thanks
    Never thought of the HDD as no HDD appear on SC history.
    If I print from the control panel usb port does that have any connection to the HDD?
    I am going to bring thumb drive and my small laptop and 5 port switch to run from..

  8. #18
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: any guide list for slow printing non WSD?

    SO I called account and find out their internet has been having issues and now is out.
    Told them to have the tech do a speed test on site and see if they are getting what they are paying for..

  9. #19
    Service Manager 1,000+ Posts luca72's Avatar
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    Re: any guide list for slow printing non WSD?

    Quote Originally Posted by fshead View Post
    thanks
    Never thought of the HDD as no HDD appear on SC history.
    If I print from the control panel usb port does that have any connection to the HDD?
    I am going to bring thumb drive and my small laptop and 5 port switch to run from..


    I remembered now, about "WIM seems slow", it happened to me some time ago, I don't remember what model, but I changed the disk, and everything is ok ... however there is a fault even on the PCs this generates, they become very slow, then go there, you run ghost on a new hdd, and everything shines again

  10. #20
    Senior Tech 100+ Posts CopyBats's Avatar
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    Re: any guide list for slow printing non WSD?

    Quote Originally Posted by fshead View Post
    SO I called account and find out their internet has been having issues and now is out.
    Told them to have the tech do a speed test on site and see if they are getting what they are paying for..
    Internet speed is not a concern when they are printing on the network ( as long as wifi signals are not dropping and the file is already downloaded / stored locally on their computer) as the connection is local and you are not reaching out. Have you tried printing a variety of pdf files? PDF slow printing always tricky as it is never the same solution. Is the file you are printing from something like auto cad? Does the machine have postscript? What is the default language of the machine?

    The best trick I found is whenever I send the print command I always have the " see what is printing " box open. That shows me if the computer has sent the entire file or is spooling the job and sending it page by page. When some of the settings are not ideal, 10 pages can be like 50MB.
    If it works, don't touch it.

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