Thanks for your advise, let me check this indeed.
I had to go back over to the same place again and that's exactly what I did, but put a metal washer on it to help keep the belt from coming off. BUT, the whole issue with the one I've been dealing with is that the tracks get so dirty that they cause the rollers to bind up and get caught on the feed side, right before the fingers come around on top. So if there is binding on the fingers movement, the belt coming off probably saves stuff from getting broken, I'm guessing.
Another possibility that I thought of after leaving the call the other day was that maybe the customer is grabbing the exiting stack of sheets before the eject system has completed its job of moving the stack to the tray. Maybe they shove in on it and it causes the fingers to bind, thereby causing the whole C1105 thing and possibly the belt coming off. No way to know for sure because nobody ever fesses up to stuff like that.
Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.
Put a sheet on top cover " PLEASE let the paper finish exiting the finisher before grabbing it, this is the cause of our problems " then go to the HDIC and give him/her a copy of it.
Usually fixes the problem really quick. You might also the next call for this problem WILL be a charge call.
Hit em where it HURTS!
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Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.
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