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Thread: 4e woes

  1. #11
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: 4e woes

    Quote Originally Posted by Synthohol View Post
    did you try to get to service mode doing a trouble reset?
    will it go in TR mode holding panel reset while powering up?
    Tried that won't go.

    Quote Originally Posted by copyman View Post
    Leave service port cover open with no USB drive in it. Tape open. Turn machine on and wait awhile (up to 10 mins), I've been lucky a few times with machines boot up that way so I could get into service mode to format hdd, load firmware, etc etc. That service port door actuates a sensor when closed and why it has to stay open during whole process. Hope it works for you. good luck
    Will give it a go. Thanks.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  2. #12
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: 4e woes

    Quote Originally Posted by kenpio View Post
    WOW sorry dude!! Just stating that it is hard to get parts...
    Never mind, just been frustrated that I'm doing my best but that machine still is a brick...
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  3. #13
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: 4e woes

    Fellow techs just follow up. New SSD board solved this.
    Basically on 4e series you see only two pillars it's going to be SSD.
    As stubborn as I'm when they get the hell out of me...
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  4. #14
    Senior Tech 250+ Posts
    4e woes


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    Re: 4e woes

    Quote Originally Posted by tsbservice View Post
    Had one machine stuck on 2 pillars, fans and lights are working but can't boot. It will restart itself after about 10 minutes sitting. Well tried to remove-finisher, ADF, dual scan board, HDD, tried FW, trouble reset, tried re-seating SSD and memory module. Nothing. So inevitably I need new SSDB...but KM said there is no new in their warehouse.
    Any ideas? I know that probably fitting SSD from another machine won't work but has anyone tried it and have any clues?
    Doing a favour for a friend...

    I've only used SSD together with MFP from an old machine.

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