C-364 series, rotating faxes??

[MVPunisher]

I understand the disagree, as that sesnor usually causes jams. I am just telling you I have fixed it by cleaning it... Ive watched the machine do it 5 times in a row then clean it and send 10 more faxes in a row good after. Like clearly fixed it.

The key is to cancel the fax as soon as you send it. Then it will print you a report showing how it sent. The report will show when its rotated. I am sure you all know that just an easier way to not have to check the other end and not have to even wait for a fax to go.

It's worth trying regardless what the theory of that sensor says.

[tsbservice]

The information we received from KM a few years ago was that when sending fax the df always works in mixed size mode.

If so can be mixed original turned off via application button and saved in user settings as default Fax mode?

[MVPunisher]

I did not know that either, but it would support the case for why cleaning it has fixed it. When I say unflagged i mean from hi to lo etc. Not physical flag. Its not always the lens too. I think the black piece the lens stares it is just as guilty.

My theory is the extra milisecond that lens sees dust it may not "unflag" thinking the paper is a hair longer then forcing rotation to fit. Honestly though at the end of the day as long as it fixed it I was happy haha.

Thanks for the reset file earlier.

[tsbservice]

I did not know that either, but it would support the case for why cleaning it has fixed it. When I say unflagged i mean from hi to lo etc. Not physical flag. Its not always the lens too. I think the black piece the lens stares it is just as guilty.

My theory is the extra milisecond that lens sees dust it may not "unflag" thinking the paper is a hair longer then forcing rotation to fit. Honestly though at the end of the day as long as it fixed it I was happy haha.

Thanks for the reset file earlier.

I have nothing to lose discussing an issue with intelligent and experienced techs either. Clearly you have both so I don't mind if I'm wrong on this one. The real solutions are important and seeing you have one... man you deserved that file big time!

[srvctec]

Maybe this will help from the C364 service manual. This actually is a bit confusing to me but that's not unusual for a KM Service manual.

[tsbservice]

Maybe this will help from the C364 service manual. This actually is a bit confusing to me but that's not unusual for a KM Service manual.

Yes Sir another good point.
It's now clear to me that in Fax sending trail edge isn't detected by DF paper length sensors.
Obviously I need urgent leave now!

[blackcat4866]

Thanks for all the replies guys! All good suggestions, but especially funny is Black Cat's idea that they may be putting stacks next to each other... what a hoot! I wouldn't put it past these customers to do something like that, but I don't think that's happening here! ...

On the next visit this same customer had taped a small note to the tray saying "Do not place originals here!". They taped the note directly on top of the length sensor.