C-368, not able to update F/W

[Oystercopy]

Hey guys....

So, this is not the first machine I've seen that would simply not take F/W. The machine goes into the regular boot up screen instead of F/W upload. In the past, I've tried going direct into the USB Port and other bug fixes, but this seems to be too common of a problem not to be something someone has encountered/fixed before.

Thanks in advance,
OC

[copyman]

Hey guys....

So, this is not the first machine I've seen that would simply not take F/W. The machine goes into the regular boot up screen instead of F/W upload. In the past, I've tried going direct into the USB Port and other bug fixes, but this seems to be too common of a problem not to be something someone has encountered/fixed before.

Thanks in advance,
OC

This may be a stupid question but you are leaving front door open when trying to update F/W?

[Oystercopy]

This may be a stupid question but you are leaving front door open when trying to update F/W?

Yes, I tried that too.
Updated F/W hundreds of times on these machines.

[copyman]

Yes, I tried that too.
Updated F/W hundreds of times on these machines.

I figured that knowing your experience. Few other stupid questions, are you sure the ports cable by control panel is plugged into "Front" USB port on rear side by the Network port?

Have you tried a few different USB thumb drives?

[Oystercopy]

I figured that knowing your experience. Few other stupid questions, are you sure the ports cable by control panel is plugged into "Front" USB port on rear side by the Network port?

Have you tried a few different USB thumb drives?

Yes sir Copyman, I tried different sticks, reformatting the sticks, etc. And yes, I went direct to the USB port on the board; no change.
This has happened in the past on other machines as well, and short of sending the board in for repair, I'm not sure there's anything else that could be done. I have tried using the remote manager to load the F/W from the web page, but
the process is very confusing and I've never gotten it to work.

Its at level "R" right now, which isn't horrible, I just don't like sending boxes out the door with (at least) the latest F/W, cause I'm afraid they'll come back and bite me. What's strange is that someone was able to get it to "R" at one time or another, just don't know what goes wrong in the process.
OC

[femaster]

Have you verified that USB firmware updates are allowed under security settings in Admin mode? There are 2 different USB related options under there. In addition, if Enhanced Security mode is turned on, firmware can not be update via USB, and that restriction cannot be turned off until Enhanced Security mode is turned off.

Admin_Security_Page1_8-series.jpg

[Synthohol]

the 3 things ive seen that skip over FW even with the dot are no serial# for mfp, no serial# for scanner and wrong machine and type (FF)

[tsbservice]

the 3 things ive seen that skip over FW even with the dot are no serial# for mfp, no serial# for scanner and wrong machine and type (FF)

Good advice Synth! Will keep that in mind for the future reference.

[stan780953]

I've used the FTP method in the past when all else fails and it seems to do the trick. Firmware Update Via FTP.pdf

[copier tech]

Hey guys....

So, this is not the first machine I've seen that would simply not take F/W. The machine goes into the regular boot up screen instead of F/W upload. In the past, I've tried going direct into the USB Port and other bug fixes, but this seems to be too common of a problem not to be something someone has encountered/fixed before.

Thanks in advance,
OC

We've had a few 8 series that would inexplicably not accept a FW update.

But after a few re-starts they eventually started.