MP C2503 no pick up

[copier tech]

Hi all my first post in a while, hope we are all well?

I have an MP C2504 in a solicitors office that will randomly not pick up paper so if I were to try one copy or a counter print it will display jam because it didn’t pick up the paper.

After clearing it may run 100 prints ok.

So I replaced the feed rollers (obviously) but the issue still happens.

I then fitted a new complete feed unit but the issue remains.

Even tried them on quality media without success.

Any ideas 💡

[mikadonovan]

C2503 or C2504? There was a bulletin for the C2503 about a redesign of the paper tray. It was because it would intermittently cease to read the tray in the machine. Maybe that would cause a misfeed?I would try another paper tray.

[slimslob]

Hi all my first post in a while, hope we are all well?

I have an MP C2504 in a solicitors office that will randomly not pick up paper so if I were to try one copy or a counter print it will display jam because it didn’t pick up the paper.

After clearing it may run 100 prints ok.

So I replaced the feed rollers (obviously) but the issue still happens.

I then fitted a new complete feed unit but the issue remains.

Even tried them on quality media without success.

Any ideas 💡

Maybe you need to sell yourself a firmware update.

[Zaxxon]

Visit with a fresh unopened package of paper and and try swapping trays, if possible.

[copyaction]

I did have to add a spacer on the rear of the paper tray on several 2503’s years ago where it would lose contact with the tray detect switch.

[emiliorsg]

Clean the tray detection switch. If it's still the same, try a lift motor.

[Gift]

Are there any magnetic clutches involved in the paper feed drive? In case there are I'd take a look in that direction (and check out that tray hint of course).

I hope the firmware is..... aahh other people are faster than me

[luca72]

Hi all my first post in a while, hope we are all well?

I have an MP C2504 in a solicitors office that will randomly not pick up paper so if I were to try one copy or a counter print it will display jam because it didn’t pick up the paper.

After clearing it may run 100 prints ok.

So I replaced the feed rollers (obviously) but the issue still happens.

I then fitted a new complete feed unit but the issue remains.

Even tried them on quality media without success.

Any ideas ��

try as copyaction says, it has happened to me a few times too, the plastic of the drawer is too soft, a nice piece of plastic cut out and glued behind, where it goes to press the small drawer presence button, which while you are there I would replace .... if you don't have it, swap it with the one in drawer 2....becarefull, because the Wire connector its very bastard to pull and put...its extremely short and can drop behind the frame..use a robust tweeze to self help

[copier tech]

Thanks for the tips, I tried a few of these ideas i'm due to go back next week to see how they are getting on with it. Issue seems very intermittent it will run 100 or so fine then next print job will jam maybe twice in a row then it will be OK.

Updated the firmware while I was there that most likely resolved the issue .............

[luca72]

Thanks for the tips, I tried a few of these ideas i'm due to go back next week to see how they are getting on with it. Issue seems very intermittent it will run 100 or so fine then next print job will jam maybe twice in a row then it will be OK.

Updated the firmware while I was there that most likely resolved the issue .............

I don't want to bring bad luck, but even I, when it happened to me, I updated the firmware, and the problem it seemed solved...but after three days the customer call back, for the same problem....the functionalty, is mainly influenced by how the tray was closed, that single time, if you open it and close it again, the magic may vanish after few hours or days.. LOL

Anyway for Deep test for this single problem, you can try to open and close, more..and more time the tray, and print some sheet each time