I have a customer that for the second time in 6 months, the machine wouldn't print faxes that were in memory and thus they couldn't print or copy.
The paper trays were all set to auto/plain but for some unknown reason the in the fax settings, the paper type changed from plain to bond. I changed it back and all worked fine.
I'm good friends with the guy over their IT department and I know they didn't change it.
Anyone ever seen this?
Thanks in advance.
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