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  1. #601
    Service Manager 5,000+ Posts
    Canon service support tool


    Join Date
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    Thumbs down Re: Canon service support tool

    Quote Originally Posted by molson View Post
    i need lastest support tool markolson1025@yahoo.com

    Need need need. and no manners to boot. Don't hold your breath
    .

  2. #602
    riemsllc
    Guest

    Re: Canon service support tool

    Good evening guys,

    I'm a firefighter who bought a Canon 5185 for our end training school to handle all the materials we print. We are a low profit school and got this at a steal from a town auction ($100) yes you read that right.

    We got nothing at all in support, materials, help, anything.

    I'm trying to get this machine up to speed software wise. Took a week to get it online, another two days to get the email send working. Now I'm trying to use Fiery vue and can't until I upgrade the software to 2.0

    can someone please help me figure out what's needed to ensure the machine will take the 2.0 upgrade. I see this sst stuff and got confused.

    I have all the 2.0 stuff for the h1 but don't want to start something I can't reverse.

    Any help would be greatly appreciated. I can be emailed at goodloffg@gmail.com

    Thanks for all your help on here.

  3. #603
    Service Manager 10,000+ Posts
    Canon service support tool

    teckat's Avatar
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    VA
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    Re: Canon service support tool

    iR5185

    Before attaching an imagePASS-H1 with ver 2.0, verify that Color imageRUNNER C5185/C5180/C4580/C4080 has copier
    firmware of the following versions or later:

    System Software (MN-CONT) 78.17
    Language 78.17
    BootROM 75.04C*
    RUI 78.15
    DCON 60.02
    RCON 2.02(for ZC)
    4.01(for ZD)
    G3 FAX 80.01
    Finisher-X1 4.03
    Finisher-W1/W2 Stacker 5.01
    Finisher-W2 Saddle 5.01
    Fisher-X1 5.01
    Punch 5.02
    MEAP 78.17
    Wireless LAN(NB-W1) Kernel 1.11
    *NOTE: The imagePASS-H1 is supported for use with the C-type BootROM ONLY.

    READ THE POSTED PDF ON H1:
    HAS INFORMATION & INSTALL INFO for H1 V2.0

    also don't forget to update the H1 Print drivers
    http://www.usa.canon.com/cusa/suppor...ersAndSoftware





    ---u can check 5185 Printer version in various ways--


    Hit COUNTER CHECK button on the control panel>
    bottom left corner of the display will show will show the serial number, the iR model and the version series

    easy way--shows all information
    Print a Copy Service Report, or Firmware Version, or P-Print 1) Go into Service Mode
    2) Hit Function

    3) Hit Misc-P
    4) Hit P-Print
    5) Hit OK

    u need that P PRINT (has all printer settings) keep it stored // one with printer> one with key op
    hopefully the original factory settings (LOOK UNDER COVER ON FRONT DOOR WHEN OPEN) is still present

    u can check what ver. is loaded on H1 Fiery
    Copier > Option > Int-Face > CNT-Type

    CNT-Type: EFI Controller Connection
    Display Value:
    416= ColorPASS-GX100
    419= PS print server unit- H1 (type A)
    424= PS print server unit- H1 (type B)
    427= PS print server unit- H1 V 1.1
    428= ColorPASS-GX100 V1.1
    431= PS print server unit-H1 V2.0
    432= PS print server unit-H1 V1.2
    433= ColorPASS-GX100 V1.2
    435= ColorPASS-GX100 V2.0

    H1 System Software v2.0 was released on 4/18/2008
    FK2-4435-000 1 CD-ROM, System S/W, v2.0 Disk 1 of 4
    FK2-4436-000 1 CD-ROM, System S/W, v2.0 Disk 2 of 4
    FK2-4437-000 1 CD-ROM, System S/W, v2.0 Disk 3 of 4
    FK2-4468-000 1 CD-ROM, System S/W, v2.0 Disk 4 of 4



    Point to note:
    the FIXING UNIT FOR THIS PRINTER COST> Between $900.00 & 1,200.00
    Attached Files Attached Files
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  4. #604
    riemsllc
    Guest

    Re: Canon service support tool

    Thanks for the help --

    I did what you said, and heres what I got:

    DC-CON: 61.02
    R-CON: 02.03
    SDL-STCH: 04.01
    MN-CONT: 66.05
    RUI: 65.13
    LANG-ENG(FR,DE,IT,JP): 66.05
    MEAP: 66.04
    BOOTROM 51.01_C
    CNT-Type: 432


    So, any suggestions how to upgrade this - is it even possible. Im very tech savy, was a DELL,HP field tech before becoming a firefighter. I looked o n the Canon website and didn't see anything about upgrading firmware for a download.

    Can anyone assist? Unfortunately only thing I can offer are FD T-Shirts I do appreciate all the help I've gotten on this site, you guys are absolutely great.


    Thanks Gary

  5. #605
    Service Manager 10,000+ Posts
    Canon service support tool

    teckat's Avatar
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    VA
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    Re: Canon service support tool

    Quote Originally Posted by riemsllc View Post
    Thanks for the help --

    I did what you said, and heres what I got:

    DC-CON: 61.02
    R-CON: 02.03
    SDL-STCH: 04.01
    MN-CONT: 66.05
    RUI: 65.13
    LANG-ENG(FR,DE,IT,JP): 66.05
    MEAP: 66.04
    BOOTROM 51.01_C
    CNT-Type: 432


    So, any suggestions how to upgrade this - is it even possible. Im very tech savy, was a DELL,HP field tech before becoming a firefighter. I looked o n the Canon website and didn't see anything about upgrading firmware for a download.

    Can anyone assist? Unfortunately only thing I can offer are FD T-Shirts I do appreciate all the help I've gotten on this site, you guys are absolutely great.


    Thanks Gary

    -----------------

    can help/ check your PM/

    or> what is your e-mail
    Last edited by teckat; 03-01-2014 at 06:33 PM.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  6. #606
    riemsllc
    Guest

    Re: Canon service support tool

    Quote Originally Posted by teckat View Post
    -----------------

    can help/ check your PM/

    or> what is your e-mail

    Thanks,

    its goodloffg@gmail.com

  7. #607
    Junior Member
    Join Date
    Mar 2014
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    Re: Canon service support tool

    Hi,

    I need SST and firmware for Canon IR 1022iF,
    Could you send anybody?
    I have servicde support tool 3.22e but no firmware!

    mail : nooy82@gmail.com
    Thanks ,N

  8. #608
    Service Manager 5,000+ Posts
    Canon service support tool


    Join Date
    Jan 2006
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    Las Vegas, NV
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    Thumbs down Re: Canon service support tool

    ​Need need need.

  9. #609
    Technician
    Join Date
    Jul 2013
    Location
    ODISHA
    Posts
    26
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    22

    Re: Canon service support tool

    Quote Originally Posted by Glennw View Post
    I emailed you the latest SST

    I tried to email you but it gets rejected
    Hi,
    I need system software for canon IR 3530.Thank u All

  10. #610
    Senior Tech 100+ Posts
    Join Date
    Oct 2006
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    Re: Canon service support tool

    Hello,

    I have a customer with an iR2016J, with ''Donwnload standby'' msg. A few years back it had the same thing and I had put the system back, but now I can't find those files. I'm not a Canon tech, as u can see from my post's but sometime's u have to do them all so please help. My adress is vlad.robas2gmail. com or PM.

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