bizhub C364e with FA14 C-4091

[Bix]

Hi guys,
I want to consult with you about some problems with a bizhub C364e.


This is a used machine that I purchased and has one of the latest firmware version 7 G20-M1.


The machine gave no problems in the laboratory. After 1 week from delivery to the customer, the machine started to freeze and returned FA14 and sometimes C-4091.


This happens after the machine wakes up from a stanby. I've already formatted the HDD but he doesn't seem to be the culprit. If in fact the machine does not go into standby, it seems to continue to work properly (scans, printing, etc.)


I downloaded a special FW which indicated the solution of the FA14 problem but it had no effect. For now, the solution that seems to work is to disable Sleep Mode.


Today, another C364e have as this one that I have just described, reported me an FA14 (without C-4091) but after reboot it seems to work again.


Has anyone had a similar problem?

[allan]

Try changing network speed from auto to 100mbps full duplex.

Ok you can ignore that.

Back to firmware/environmental trouble.
You say it is a lab...

What kind of lab?

[Bix]

Hi, I mean my lab office. I picked up the car to analyze the problem. Apparently the removal of the sleep mode did not work. The fw I rewrote and I did the self diagnostic, without solution

Maybe ssd? Thx

[tsbservice]

Try following procedure:
1. Do [Initialization] -> [Clear All Data]
2. Do HDD Logical format
3. Do SSD Logical format

[copier addict]

I just had a BH284e with a C-FA14 today and the HDD ended up being the culprit. We have had several of the OEM HSGT 250gb hard drives fail on us.
We have been installing Seagate 500gb HDDs in their place without any problems. The machine doesn't recognise the full 500gb, but that doesn't seem to cause the machine any trouble.

[Woxner]

if you pull theses hdd's out and read the partians on a laptop you might find they have 10 or 20. this is why most of the hdd crap out. i delete the partians and reformatt and they work jusat fine.

[Bix]

Hi, here is an update:


- replaced hdd of another C364e. Unfortunately no effect.
- replaced new ssd. Unfortunately no effect.


The next step I think will be the MFPB.


The screen, after waking up from a standby, continues to freeze and return FA14.

[tsbservice]

As a last resort before changing MFP run full diagnostic and check memory modules.
At what FW version is machine now?

[Bix]

hello, in full diagnostic everything is ok.
fw version 7 g20-m1


Every day the problem becomes more random. Now when I turn on the printer, the red LED does not flash to indicate scanning preparation and the printer freezes.

[allan]

Would you be able to disable the HDD for a day or so?