progoffice
06-30-2015, 10:44 PM
I am working on a Konica Minolta C353 that has been scanning to email consistently for years until today. It was using an old email address that was no longer in use, so I updated the credentials and smtp info to match the newer address.
I can successfully force send a total counter notification via email, but I get scan errors when I try to scan to email. I have never seen this symptom before. The most recent round of errors is "Login Error." Does this sound like a hard drive issue? Should I reset the network settings and start over?
There's another machine in the same office (C253) using the same scan to email address and it's working.
Any suggestions?
Thanks!
I can successfully force send a total counter notification via email, but I get scan errors when I try to scan to email. I have never seen this symptom before. The most recent round of errors is "Login Error." Does this sound like a hard drive issue? Should I reset the network settings and start over?
There's another machine in the same office (C253) using the same scan to email address and it's working.
Any suggestions?
Thanks!