wseyller
07-09-2015, 12:52 AM
Do all printer/copier manufacturers have these issues or is it just Konica Minolta.
I get so many issues with Office and Bizhubs. Normally it is finishing options that have problems like forgetting to staple or blank pages after the first 30 sets of a center staple/fold job.
My current issue: Using MS Word 2007 with C364e
Tray configuration
Letter/letterhead in bypass
Letter/Thick 1 in Tray 1
Letter/Thick 1+ in Tray 2
Letter/Plain in tray 3 (PC410)
In the driver tray 2 is selected and shows Thick 1+
Cover is selected to print from bypass tray.
The copier pulls in the letterhead from the bypass trays and prints correctly the first page.
Then the message on the copier comes up with Load letter thick 1+ in tray 1.
If saved to PDF it works fine, but customer and sales rep doesn't want this as a final solution.
I update firmware to K5 and function version 7. I removed the driver and package from the computer and reinstalled newest PCL and also tried the PS driver. I also tried on my laptop which also has Office 2007.
I get so many issues with Office and Bizhubs. Normally it is finishing options that have problems like forgetting to staple or blank pages after the first 30 sets of a center staple/fold job.
My current issue: Using MS Word 2007 with C364e
Tray configuration
Letter/letterhead in bypass
Letter/Thick 1 in Tray 1
Letter/Thick 1+ in Tray 2
Letter/Plain in tray 3 (PC410)
In the driver tray 2 is selected and shows Thick 1+
Cover is selected to print from bypass tray.
The copier pulls in the letterhead from the bypass trays and prints correctly the first page.
Then the message on the copier comes up with Load letter thick 1+ in tray 1.
If saved to PDF it works fine, but customer and sales rep doesn't want this as a final solution.
I update firmware to K5 and function version 7. I removed the driver and package from the computer and reinstalled newest PCL and also tried the PS driver. I also tried on my laptop which also has Office 2007.